Matt Seeley

Hi @tycrek, no this thread/enhancement is idle.

Am I correct that you see the same behavior when viewing that collection using Plex Web on http://app.plex.tv/? Also, the Slack notification we received from this is a good demonstration...

Recent from Slack: https://plex.slack.com/archives/C3HDHS4SH/p1620649950233500

Please, from the issue template: ``` - include a sample media file or media file information when applicable. - Generating samples: https://support.plex.tv/articles/201035968-generating-sample-files-from-media/. - Retrieving XML media information: https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/. Please attach...

Those are the Plex Media Server logs. It's a separate application. The log files here are the key: https://support.plex.tv/articles/windows-mac-app-logs/. The logs are really only useful if you can recreate the...

Seeing the same error happens in Chrome was super helpful. Look at the `Plex Media Server.log` in the `Plex.DLNA.Server.Neptune.zip` file. Notice the `ERROR` statements messages. We can see the transcoder...

@Dr1ve4 is hardware accelerated transcoding enabled for your server? If so, will you please confirm disable hardware accelerated transcoding and try playing the video again? See `2. Enable hardware acceleration`...

Since there's no error logged in the Plex Web logs then it's mostly likely something about the video stream. Best input I can provide is to try and identify what...

> If I disable direct stream (in the plex web debug settings) the video does playback as it should Nice 👍. > What I find strange is that the same...

> Are you sure H264 video are supposed to direct play in web browser ? Yep, we're good there. > You will find a small sample here Thanks, that's super...