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after firmware upgrade to 4.58.11.8391, camera feed doesn't work across internet anymore

Open guocity opened this issue 1 year ago • 27 comments

after firmware upgrade to wyzecam v3pro -> 4.58.11.8391, wyzecam v3 -> 4.36.11.8391

RTSP feed work on local area network only, RTSP feed stop working on the internet completely, only some thumbnail send over, really useless

camera feed doesn't work across internet anymore

guocity avatar Feb 02 '24 21:02 guocity

I have a v3 doing the same exact thing. I can view feed in Wyze app but not Wyze docker.

jshg46 avatar Feb 02 '24 23:02 jshg46

It would appear that some apps are having a relay problem after the newest firmware update. Which will not let the camera work if out of network.

jshg46 avatar Feb 03 '24 20:02 jshg46

It would appear that some apps are having a relay problem after the newest firmware update. Which will not let the camera work if out of network.

yea, that sucks

guocity avatar Feb 04 '24 15:02 guocity

I am experiencing the same exact thing, updated two V3's and now cannot get their feed at all on docker, valid to mention that the cameras are not in the same network, I tried all the suggestions in this repository but no luck so far, hopefully wyze stops to push updates that break this awesome bridge

wyze

braynerz avatar Feb 04 '24 16:02 braynerz

It must not be hard to fix. I see Tinycam has already fixed it.

jshg46 avatar Feb 04 '24 19:02 jshg46

It must not be hard to fix. I see Tinycam has already fixed it.

Um... no they absolutely have not. They just made CamPro 3 and PanCam 3 incompatible with their system..

NLVMike avatar Feb 07 '24 00:02 NLVMike

Tinycam pro 17.2.1 updated via AppStore, fixed for me. I can now see cameras outside my home network.

jshg46 avatar Feb 07 '24 01:02 jshg46

It appears they are now charging to access "Web Live", any chance that is what has broken the integration?

CowboyPilot avatar Feb 08 '24 17:02 CowboyPilot

Ouch I finally got this working again with the Wyze API key, And then stupidly I did a firmware update on the cameras and now the streams are broken. I hope that this can be fixed. Can I roll back firmware with the app?

stevespaw avatar Feb 09 '24 17:02 stevespaw

Same here. Got tired of the app nagging me to update, now my two v2.s with 4.9.9.3006 cannot be reached.

scoob8000 avatar Feb 10 '24 13:02 scoob8000

Okay, it's not just me :( I have a PTZ model that hasn't updated that still works but all of my remote V3 that I stupidly updated are now locked out. I'd sure love to get this fixed else I'm going to be forced to figure out a VPN to put these cameras on my "home" network. Everything in this place is working fine but I can no longer easily see what's going on at a remote site. I get alerts from Wyze but recording what's going on full time is way better! I hope this is something that can be solved...

thereal-BLKMGK avatar Feb 11 '24 20:02 thereal-BLKMGK

Well I thought it may be the Cam Plus thing but my cameras are intermittently refreshing the image. Stream doesn't work but I get a new image about every 12 hours from some of them

CowboyPilot avatar Feb 11 '24 21:02 CowboyPilot

Was really hoping to see an update for this issue by now.

jshg46 avatar Feb 12 '24 00:02 jshg46

https://github.com/mrlt8/docker-wyze-bridge/issues/1099#issuecomment-1903957702

marcjjohn avatar Feb 12 '24 17:02 marcjjohn

#1099 (comment)

Downgrading firmware would be an easy solution if the remote camera wasn't 1,200 miles across 5 states away!

Patience is a virtue, I'm sure we will get functionality back soon enough with Wyze-Bridge. In the meantime, the official Wyze app will have to suffice!

dddiggler avatar Feb 12 '24 18:02 dddiggler

I have to agree, I have a few remote cameras that would be a pain to downgrade. Until this gets fixed I been using the webserver in Tinycam pro to view all my cams.

jshg46 avatar Feb 12 '24 18:02 jshg46

Is a downgrade of the firmware even possible? My cameras are several hundred miles away currently but I'll be out there in a week or two. I didn't think a downgrade was possible but if it is I might do it to one or two of mine if this is still an issue. It's a shame Wyze won't let you use the live view that works on desktop on mobile :) Happy to hear another project figured out how to get around this, knowing it's possible is half the battle and is encouraging!

thereal-BLKMGK avatar Feb 12 '24 23:02 thereal-BLKMGK

Yep use the SD card instructions. I can confirm rolling back worked great for the V3, Pan v1 and Pan v2. Just did it today and they are all working again.

CowboyPilot avatar Feb 13 '24 00:02 CowboyPilot

Hi, do I need to leave the SD card in the camera when downgrading the firmware? does it copy the firmware to the camera or the SD card needs to be left inserted?

loups22 avatar Feb 13 '24 00:02 loups22

You put the file on the root of the SD card, unplug camera, put SD card in, hold setup as you plug the cam in for about 5 seconds until the light turns purple, takes about 2 minutes and it reboots. You can then replace the SD card with your old one. Needs to be FAT formatted. There are instructions on the wyze site. Once it's done go in and disable auto updates in settings - device info - firmware

On Mon, Feb 12, 2024, 6:29 PM loups22 @.***> wrote:

Hi, do I need to leave the SD card in the camera when downgrading the firmware? does it copy the firmware to the camera or the SD card needs to be left inserted?

— Reply to this email directly, view it on GitHub https://github.com/mrlt8/docker-wyze-bridge/issues/1113#issuecomment-1939869325, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGPG3OYT6JUX74EREMWZTHTYTKXVLAVCNFSM6AAAAABCXLB3POVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMZZHA3DSMZSGU . You are receiving this because you commented.Message ID: @.***>

CowboyPilot avatar Feb 13 '24 00:02 CowboyPilot

I was hopeful for a fix in 2.8.1 but after making necessary changes for the Wyze API change it works locally but not across the internet

wcarrx avatar Apr 28 '24 21:04 wcarrx

Yeah I've just left my cams on the old firmware and it's still working. I've got two servers one on latest and one on nightly. My biggest issue is the one on latest stops serving the rtsp streams after a while. I just set up a crown job to restart the docker every hour and it's been fine now

CowboyPilot avatar Apr 28 '24 21:04 CowboyPilot

Bump - This is still an issue across the internet with wyze-bridge v.2.8.3

dddiggler avatar May 09 '24 15:05 dddiggler

Unfortunately, this seems to be a known bug in the Wyze firmware. B-44285:

B-44285: Unable to connect to live stream when not on local Wi-Fi

FYI, from my testing, I was able to connect to a remote camera over a VPN connection.

mrlt8 avatar May 09 '24 15:05 mrlt8

Yes

On Thu, May 9, 2024 at 11:43 AM dddiggler @.***> wrote:

Bump - This is still an issue across the internet with wyze-bridge v.2.8.3

— Reply to this email directly, view it on GitHub https://github.com/mrlt8/docker-wyze-bridge/issues/1113#issuecomment-2102919894, or unsubscribe https://github.com/notifications/unsubscribe-auth/AG6UQQDPFT4LOQTOYETQEHDZBOKRHAVCNFSM6AAAAABCXLB3POVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMBSHEYTSOBZGQ . You are receiving this because you commented.Message ID: @.***>

wcarrx avatar May 09 '24 15:05 wcarrx

Unfortunately, this seems to be a known bug in the Wyze firmware. B-44285:

B-44285: Unable to connect to live stream when not on local Wi-Fi

FYI, from my testing, I was able to connect to a remote camera over a VPN connection.

Thank you for all your fantastic work on this project. Looks like the ball is in Wyze's court...

dddiggler avatar May 09 '24 16:05 dddiggler

I still very much suspect this is tied into their policy that you have to have Wyze Cam Plus to view cameras through the webpage.

CowboyPilot avatar May 09 '24 16:05 CowboyPilot