docker-wyze-bridge icon indicating copy to clipboard operation
docker-wyze-bridge copied to clipboard

IOTC_ER_DEVICE_OFFLINE returns

Open jplwoodward opened this issue 1 year ago • 9 comments

I now this has been addressed in the past, but here is what I am gettting now. Camera is outdoors. Any ideas?

2024-01-17T15:10:01.226248987Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:10:01.226675616Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:10:45.304283228Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:10:46.581489511Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:10:47.312306019Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:10:47.312982521Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:11:30.377784422Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:11:31.654478515Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:11:32.385538710Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:11:32.385917660Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:12:15.432095112Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:12:16.178231250Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:12:16.438610016Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:12:16.438983326Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:13:00.470473820Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:13:01.603254257Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:13:02.480307453Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:13:02.480601485Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:13:45.490712201Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:13:46.621662496Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:13:47.497765053Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:13:47.498219401Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:14:30.536010902Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:14:31.685118892Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:14:32.544265954Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:14:32.544561987Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:15:15.593610234Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:15:16.340385439Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:15:16.600230153Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:15:16.600532625Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:16:00.693082506Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:16:01.980248487Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:16:02.700613013Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:16:02.700884766Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:16:45.746688310Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:16:47.147310994Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:16:47.752779178Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:16:47.753089810Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:17:31.671791383Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:17:32.818761579Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:17:33.679002786Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:17:33.679803644Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:18:16.712065109Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:18:17.495486172Z [left-cam] [-90] IOTC_ER_DEVICE_OFFLINE 2024-01-17T15:18:17.720695342Z [WyzeBridge] 👻 Left Cam is offline. 2024-01-17T15:18:17.721042253Z [WyzeBridge] Left Cam will cooldown for 10s. 2024-01-17T15:19:01.746593516Z [WyzeBridge] 🎉 Connecting to WyzeCam V3 - Left Cam on 192.168.101.92 2024-01-17T15:19:03.744760538Z [left-cam] 📡 Getting 30kb/s SD stream (H264/20fps) via LAN mode (WiFi: 59%) FW: 4.36.11.7095 🔒 2024-01-17T15:19:04.252563755Z [WyzeBridge] ✅ '/left-cam stream is UP! (3/3) 2024-01-17T15:19:04.262448014Z [WyzeBridge] 📖 New client reading from left-cam

jplwoodward avatar Jan 17 '24 15:01 jplwoodward

I'm pretty sure Wyze is having server issues. Mine all started doing this as well this morning, and I can't get them to connect in the Wyze app either. Looking at the actual cameras, I'm seeing flashing blue lights, which I think means they can't connect to the Wyze servers. While messing around in the Wyze app, I started getting notifications about a new firmware update (which I haven't installed yet). I think Wyze must have broken something as part of the rollout.

Other people are reporting similar issues here: https://twitter.com/WyzeCam/status/1747346971654848832

compeek avatar Jan 17 '24 16:01 compeek

Looks like Wyze is having connection issues: https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues

However, I am still able to view the live stream via the wyze web page my.wyze.com

ch0chi avatar Jan 17 '24 17:01 ch0chi

Having this error with one of (5) camera's - Wyze Cam v3's - outside. All are on the same firmware.

As of 1620 eastern, my problematic camera is back online. The Wyze status page states that they are slowing getting the issue resolved.

java007md avatar Jan 17 '24 17:01 java007md

All 9 of mine are down, in the Wyze app as well. All Wyze Cam v2's. Will monitor the Wyze support feed.

shim895 avatar Jan 17 '24 19:01 shim895

I'm experiencing the problem exclusively with cameras not on the local network. Cameras on different networks are affected. I've upgraded my Wyze v3 to firmware 4.36.11.8391 but can't determine if it's the firmware or the Wyze Bridge causing the issue. The logs show that cameras on different networks try to connect via the LAN network of that specific network, without even attempting P2P.

mhadzi avatar Jan 20 '24 01:01 mhadzi

I concur with @mhadzi observations. Only getting the error on my three Wyze v3 cams with firmware 4.36.11.8391. No problem with my Wyze v2 cam. All are on a separate network.

DaveStLou avatar Jan 21 '24 02:01 DaveStLou

Same issue, might just need to downgrade the camera to get it the feed working again.

ceedeebee907 avatar Jan 21 '24 23:01 ceedeebee907

Had to power cycle all mine for them to reconnect

mclever avatar Jan 22 '24 06:01 mclever

Confirm that downgrading to 4.36.11.7095 on v3 cam restored connection after several power cycles. Now I have to get to the other two that are more difficult to reach for inserting sdcard.

DaveStLou avatar Jan 22 '24 12:01 DaveStLou