No movie data

[fjruhl]

Bug report

**Describe the bug program crashes and when click on movies or shows in lower right corner unhandled backend exception To Reproduce Steps to reproduce the behavior: just click on tv shows and back to movies

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior no errors

Screenshots

If applicable, add screenshots to help explain your problem.

System (please complete the following information):

• OS: [e.g. Windows 10, chrome and unraid server

Additional context Add any other context about the problem here.

[Happy2Play]

Sorry I don't follow. What are you clicking on as I don't see "..." in EmbyStats that you are referencing.

[mregni]

Can you supply me with your log file? When there is an unhandled exception the stack trace will be in the log files :)

[fjruhl]

sorry it took so long, i just got a can't update server in the update tab. does this update from the docker update all setting.

Updates are disabled for this server and will probably be updated by an external service. If this is a mistake don't start the server with the --no-updates option.

On Mon, Jan 6, 2020 at 5:42 AM Mikhaël Regni [email protected] wrote:

Can you supply me with your log file? When there is an unhandled exception the stack trace will be in the log files :)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/mregni/EmbyStat/issues/1041?email_source=notifications&email_token=AD2IGD6XHQM5JF6HHUGJWYLQ4MDINA5CNFSM4KCQ5R6KYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEIFCU7I#issuecomment-571091581, or unsubscribe https://github.com/notifications/unsubscribe-auth/AD2IGDYB2SWLTLPDIBCC2UDQ4MDINANCNFSM4KCQ5R6A .

[mregni]

That's because you are using the docker image from the linuxserver.io guys :) They always run EmbyStat with the --no-updates flag because they want to keep the update flow in control. I just checked and they updated their image to beta.15 so you should be able to update your container as well to beta.15

[aptalca]

I'm seeing similar issues as well.

I think it's related to the media synchronisation job failing.

Media sync successfully processes first the movies and then the shows. But right after it outputs Removing shows that are no longer present on your server (if any), it quits with the following error from the log:

2020-01-07 18:27:09.8074 [ERROR] Error while running job System.InvalidCastException: Unable to cast object of type 'System.Int32' to type 'System.String'.
   at lambda_method(Closure , Object , Object )
   at LiteDB.BsonMapper.DeserializeObject(Type type, Object obj, BsonDocument value)
   at LiteDB.BsonMapper.Deserialize(Type type, BsonValue value)
   at LiteDB.BsonMapper.DeserializeList(Type type, BsonArray value)
   at LiteDB.BsonMapper.Deserialize(Type type, BsonValue value)
   at LiteDB.BsonMapper.<>c__DisplayClass45_0.<RegisterDbRefList>b__1(BsonValue bson, BsonMapper m)
   at LiteDB.BsonMapper.DeserializeObject(Type type, Object obj, BsonDocument value)
   at LiteDB.BsonMapper.Deserialize(Type type, BsonValue value)
   at LiteDB.BsonMapper.ToObject[T](BsonDocument doc)
   at LiteDB.LiteCollection`1.Find(Query query, Int32 skip, Int32 limit)+MoveNext()
   at System.Collections.Generic.List`1.AddEnumerable(IEnumerable`1 enumerable)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at EmbyStat.Repositories.ShowRepository.<>c__DisplayClass2_0.<RemoveShowsThatAreNotUpdated>b__0() in d:\a\1\s\EmbyStat.Repositories\ShowRepository.cs:line 40
   at EmbyStat.Repositories.BaseRepository.ExecuteQuery(Action query) in d:\a\1\s\EmbyStat.Repositories\BaseRepository.cs:line 29
   at EmbyStat.Repositories.ShowRepository.RemoveShowsThatAreNotUpdated(DateTime startTime) in d:\a\1\s\EmbyStat.Repositories\ShowRepository.cs:line 49
   at EmbyStat.Jobs.Jobs.Sync.MediaSyncJob.ProcessShowsAsync(IEnumerable`1 libraries, CancellationToken cancellationToken) in d:\a\1\s\EmbyStat.Jobs\Jobs\Sync\MediaSyncJob.cs:line 206
   at EmbyStat.Jobs.Jobs.Sync.MediaSyncJob.RunJobAsync() in d:\a\1\s\EmbyStat.Jobs\Jobs\Sync\MediaSyncJob.cs:line 85
   at EmbyStat.Jobs.BaseJob.Execute() in d:\a\1\s\EmbyStat.Jobs\BaseJob.cs:line 54
2020-01-07 18:27:09.8283 [ERROR] MEDIASYNC-JOB	Job failed, check logs for more info. 
2020-01-07 18:27:10.0211 [WARN] Failed to process the job '4f8c330b-435f-4637-8701-3779494c743f': an exception occurred. Retry attempt 2 of 2 will be performed in 00:01:10. System.InvalidCastException: Unable to cast object of type 'System.Int32' to type 'System.String'.
   at lambda_method(Closure , Object , Object )
   at LiteDB.BsonMapper.DeserializeObject(Type type, Object obj, BsonDocument value)
   at LiteDB.BsonMapper.Deserialize(Type type, BsonValue value)
   at LiteDB.BsonMapper.DeserializeList(Type type, BsonArray value)
   at LiteDB.BsonMapper.Deserialize(Type type, BsonValue value)
   at LiteDB.BsonMapper.<>c__DisplayClass45_0.<RegisterDbRefList>b__1(BsonValue bson, BsonMapper m)
   at LiteDB.BsonMapper.DeserializeObject(Type type, Object obj, BsonDocument value)
   at LiteDB.BsonMapper.Deserialize(Type type, BsonValue value)
   at LiteDB.BsonMapper.ToObject[T](BsonDocument doc)
   at LiteDB.LiteCollection`1.Find(Query query, Int32 skip, Int32 limit)+MoveNext()
   at System.Collections.Generic.List`1.AddEnumerable(IEnumerable`1 enumerable)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at EmbyStat.Repositories.ShowRepository.<>c__DisplayClass2_0.<RemoveShowsThatAreNotUpdated>b__0() in d:\a\1\s\EmbyStat.Repositories\ShowRepository.cs:line 40
   at EmbyStat.Repositories.BaseRepository.ExecuteQuery(Action query) in d:\a\1\s\EmbyStat.Repositories\BaseRepository.cs:line 29
   at EmbyStat.Repositories.ShowRepository.RemoveShowsThatAreNotUpdated(DateTime startTime) in d:\a\1\s\EmbyStat.Repositories\ShowRepository.cs:line 49
   at EmbyStat.Jobs.Jobs.Sync.MediaSyncJob.ProcessShowsAsync(IEnumerable`1 libraries, CancellationToken cancellationToken) in d:\a\1\s\EmbyStat.Jobs\Jobs\Sync\MediaSyncJob.cs:line 206
   at EmbyStat.Jobs.Jobs.Sync.MediaSyncJob.RunJobAsync() in d:\a\1\s\EmbyStat.Jobs\Jobs\Sync\MediaSyncJob.cs:line 85
   at EmbyStat.Jobs.BaseJob.Execute() in d:\a\1\s\EmbyStat.Jobs\BaseJob.cs:line 54
   at EmbyStat.Jobs.BaseJob.Execute() in d:\a\1\s\EmbyStat.Jobs\BaseJob.cs:line 66
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

It retries a few times, during which time the Movies tab is inaccessible (displays the error Unhandled backend exception). After it finally finishes, it displays the Movies tab, but the Most Featured Actor, Director, Writer and Actor per Genre are blank. The general Movie info is displayed fine.

TV Shows on the other hand keeps giving the Unhandled backend exception error as in the screenshot and does not display any info.

I'm also on beta.15 (docker)

Thanks

EDIT: I nuked the database and all data and started from scratch and everything's good. Perhaps something broke during update of either embystat or emby

[aptalca]

It seems when the media sync job fails, the statistics calculation continues in the background, but the webgui is unaware. Instead of displaying the notice about ongoing sync, it tries to open the Movies/TV tabs and gets the backend error

[Happy2Play]

As mentioned elsewhere the update had database changes that require a clean install. At least for users that experiencing errors.

[aptalca]

Thanks, simple enough. It only takes a couple of minutes to set it up.

[mregni]

Sorry, I didn't mention it on the release post that you needed a clean install.

The issue you mentioned before about the statistics calculation continues even if the job fails worries me a bit. The calculation is just the last step of the sync job BUT if the user opens the Movies or Shows tab and EmbyStat can't find any valid statistics it will calculate them while loading the Movies page. So maybe that's the exception you are seeing. Could you send me a log file if that happens again?