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Published 20 hours ago • verified publisher icon mozilla

Error Verifying Email: Unknown Error

Open kitchWWW opened this issue 2 years ago • 1 comments

Description Attempt to login with my email ([email protected]) results in an error and not being able to login.

To Reproduce Steps to reproduce the behavior:

  1. go to https://hubs.mozilla.com/signin and put in my email
  2. click on the link in the email that I get
  3. Get the error "Error Verifying Email: Unknown Error"

Expected behavior To be able to log in and see my projects.

Screenshots Screen Shot 2022-09-20 at 12 47 21 AM

Hardware

  • Device: Mac Desktop MBP
  • OS: iOS
  • Browser: Chrome

Additional context

kitchWWW avatar Sep 20 '22 04:09 kitchWWW

Thanks for the report! You can get around this issue by performing a hard refresh of your browser. (hold shift and refresh - or control-shift-R)

Would like to understand more about the root cause of this though as we have had many reports in discord. Any ideas @tanfarming?

matthewbcool avatar Sep 20 '22 19:09 matthewbcool

This one seems to be cropping up again more for us post-EA launch and appears to be chrome specific. I'm able to reproduce in Chrome but logging in with firefox works every time for me.

matthewbcool avatar Dec 02 '22 15:12 matthewbcool