mozilla
[Android] The user gets an error when checking the "Remove me from all the subscriptions on this page" checkbox
Issue moved from https://github.com/mozmeao/basket/issues/1424
FxA version:
- 1.287.3
Prerequisites:
- Have a Mozilla account;
Steps to reproduce
- Navigate to https://accounts.firefox.com/ and login using an existing account;
- Click on the "Email communications" option displayed in the navigation menu;
- Click on "Sign in" button;
- Check the "Remove me from all the subscriptions on this page" checkbox displayed at the bottom of the page and click the Save Preferences button;
Expected result
The user is taken to the "You’ve been unsubscribed." page
Actual result
The user gets an error on the page but is still unsubscribed. Refreshing the page shows no options checked
Environment
Production
What browser and operating system are you using?
Firefox Release for Android, v125.3.0. / Android 9
I can’t reproduce this on desktop or iOS using Firefox. Can the reporting user still experience the issue?
Are we sure this wasn’t an issue in Basket?
Hello @alexgibson Yes, I can still reproduce this on my Android 9 device, using FxA version 1.287.3 , Firefox version 125.3.0 Please let me know if you need anything else. Thank you.
I've tested this with the reporter's actual email, and have so far failed to reproduce this error on Android at all (tested several Android versions / browser combinations in browserstack).
Together with Alex, we have tried several things to try and figure out the issue. It seems to be related/isolated to my Android device.
- Updated to the latest Firefox version on Android
- Tried with several email addresses
- Tried with a new account
- Tried using incognito in Firefox for Android
- Cleared date for the browser
- Uninstalled and reinstalled Firefox on Android
- Tried on a cellular network using a hotspot
The issue does not reproduce on Chrome on the same device or on Firefox using another Android device. Thank you.
