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[Bug]: Escalated appeals should have a better wording in version history

Open ioanarusiczki opened this issue 1 year ago • 3 comments

What happened?

From https://github.com/mozilla/addons/issues/2010#issuecomment-2134501006

  1. Report an extension or theme to go into Listings or Themes Cinder queues
  2. Resolve the report from Cinder
  3. Reporters or authors send an appeal
  4. Escalate to AMO the appeal from Cinder
  5. Go to rev tools Manual Review Queue and observe the version history on the add-on's review page

escalated appeal from cinder

What did you expect to happen?

Maybe it should be "Escalated appeal via Cinder"

Is there an existing issue for this?

  • [X] I have searched the existing issues

┆Issue is synchronized with this Jira Task

ioanarusiczki avatar May 28 '24 08:05 ioanarusiczki

Andreas, what's your opinion on this?

diox avatar Sep 10 '24 14:09 diox

I agree that the entity that was escalated should be accurate. In this case an appeal was escalated, so the reviewer tools should say so accordingly.

This might be a separate issue, but we should also make sure that in this case all information about this report is shown to the reviewer, so they can understand and assess the appeal. This includes:

  • the abuse report itself, including the category and additional details
  • the decision of the moderator, including any details provided
  • the appeal details provided by the reporter

It's unclear from the screenshot if that information is already shown somewhere.

wagnerand avatar Sep 11 '24 08:09 wagnerand

This is the details as available now:

Information available in the DSA section

ioanarusiczki avatar Sep 20 '24 12:09 ioanarusiczki

Lgtm on AMO dev

Image

ioanarusiczki avatar Jan 17 '25 13:01 ioanarusiczki