Spoke Can't publish a scene "Failed Bad Gateway"

Hello,

Since today i can't publish a scene with Spoke. I receive the error message in attachment. unnamed (4)

I use Spoke on Mozilla Firefox.

How can I publish my scene ?

Best regards,

Oct 07 '22 11:10 support-virtualrangers

Thanks for reporting, could you please add some details for us to investigate? Ideally a scene link, (exported spoke file) browser, platform and steps to reproduce.

Oct 07 '22 18:10 matthewbcool

Hello,

My explanation is a bit short, so I'll add some details. We published several scenes from Mozilla Spoke and everything worked fine despite our (very) heavy scenes. However, a few days ago, while trying to update a new relatively large scene, we came across the first problem: Mozilla spoke did not load our projects on Google Chrome. We tried several methods like disconnecting, reconnecting, refreshing the page by clearing the cache, but no solution. We then switched to Mozilla Spoke on Firefox which allowed us to open our projects. However, after the configuration of the scene, it was impossible to publish the scene because the export stopped at around 85% with the message of my previous post: Bad gateway. We tested again today and the disconnect/reconnect worked so we could access our projects on Google Chrome again. (Firefox still sends us the bad gateway error message).

So, here are the tests we did to see if there was any logic (Google Chrome): Log Out Log In Publish heavy scene 1 = OK Publish heavy scene 1 again = OK Publish heavy scene 2 = Stuck at 78%, refresh page Publish heavy scene 1 = OK Publish heavy scene 1 again = OK Publish heavy scene 2 = Stuck at 85%, refresh page Publish heavy scene 2 again = OK Publish heavy scene 2 again = Stuck at 66%, refresh page Publish small scene = Stuck at 93%, refresh page Publish small scene again = OK Publish small scene again = Stuck at 100% Publish small scene again = Stuck at 95%

This seems relatively random. Note also that the first publish, i.e. when we disconnect reconnects seems to work every time.

Again, everything was working fine a few weeks ago.

I should also mention that we are working on Windows 10.

scene details :

Heavy scene 1

Large1