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"Background services error" While firewall is deactivated on windows 11

Open Bigmanda opened this issue 7 months ago • 1 comments

Describe the bug The VPN is unable to connect to any server and i get a "Background Service error" Despite my firewall green lighting it. I have uninstalled and reinstalled the service 6 times and have reset my network settings twice to no avail. the issues stem from wireguard being unable to create a tunnel but i am not an expert on this sort of thing. This has been going on for a day and i have been using this software for a year now. I am not sure how this started but it was very recent as i use it almost daily.

VPN version: 2.23.1 (2.202406271914)

Affected Platforms: Windows 11

Prerequisites: N/A

Steps to reproduce: Pressing the vpn on button and waiting for a variable amount of times, sometimes its a minute or 2 and sometimes its instant.

Expected result: VPN turns on and works as expected and advertised

Actual result: VPN never activates and will occasionally send a notification saying background service issues are at fault

Additional notes: Logs: Sending an excerpt as they are all the same just with diffrent timestamps

> >2024-07-16 16:10:42.445719: [TUN] [MozillaVPN] Starting WireGuard/0.3.15 (Windows 10.0.22631; amd64)
> 2024-07-16 16:10:42.445719: [TUN] [MozillaVPN] Watching network interfaces
> 2024-07-16 16:10:42.446755: [TUN] [MozillaVPN] Resolving DNS names
> 2024-07-16 16:10:42.446755: [TUN] [MozillaVPN] Creating Wintun interface
> 2024-07-16 16:10:42.485802: [TUN] [MozillaVPN] [Wintun] CreateAdapter: Creating adapter
> 2024-07-16 16:10:42.485802: [TUN] [MozillaVPN] [Wintun] CreateAdapter: Requested GUID {6FE9822F-51AC-2513-8C7D-AD8C29A0723A} has leftover residue
> 2024-07-16 16:10:42.537268: [TUN] [MozillaVPN] [Wintun] SelectDriver: Using existing driver 0.12
> 2024-07-16 16:10:52.754076: [TUN] [MozillaVPN] [Wintun] RegistryQueryStringWait: Timeout waiting for registry value \REGISTRY\MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e972-e325-11ce-bfc1-08002be10318}\0017\NetCfgInstanceId (status: 0x102)
> 2024-07-16 16:10:52.754076: [TUN] [MozillaVPN] [Wintun] CreateAdapter: Failed to get \REGISTRY\MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e972-e325-11ce-bfc1-08002be10318}\0017\NetCfgInstanceId
> 2024-07-16 16:10:52.791870: [TUN] [MozillaVPN] Unable to create Wintun interface: Error creating interface: The system cannot find the file specified.
> 2024-07-16 16:10:52.792400: [TUN] [MozillaVPN] Shutting down
> 2024-07-16 16:11:12.825128: [TUN] [MozillaVPN] Starting WireGuard/0.3.15 (Windows 10.0.22631; amd64)
> 2024-07-16 16:11:12.825128: [TUN] [MozillaVPN] Watching network interfaces
> 2024-07-16 16:11:12.826173: [TUN] [MozillaVPN] Resolving DNS names
> 2024-07-16 16:11:12.826173: [TUN] [MozillaVPN] Creating Wintun interface
> 2024-07-16 16:11:12.863078: [TUN] [MozillaVPN] [Wintun] CreateAdapter: Creating adapter
> 2024-07-16 16:11:12.863609: [TUN] [MozillaVPN] [Wintun] CreateAdapter: Requested GUID {6FE9822F-51AC-2513-8C7D-AD8C29A0723A} has leftover residue
> 2024-07-16 16:11:12.918112: [TUN] [MozillaVPN] [Wintun] SelectDriver: Using existing driver 0.12
> 2024-07-16 16:11:23.123234: [TUN] [MozillaVPN] [Wintun] RegistryQueryStringWait: Timeout waiting for registry value \REGISTRY\MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e972-e325-11ce-bfc1-08002be10318}\0017\NetCfgInstanceId (status: 0x102)
> 2024-07-16 16:11:23.123234: [TUN] [MozillaVPN] [Wintun] CreateAdapter: Failed to get \REGISTRY\MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e972-e325-11ce-bfc1-08002be10318}\0017\NetCfgInstanceId
> 2024-07-16 16:11:23.161056: [TUN] [MozillaVPN] Unable to create Wintun interface: Error creating interface: The system cannot find the file specified.
> 2024-07-16 16:11:23.161056: [TUN] [MozillaVPN] Shutting down

Screenshot of the wire guard tunnel in device manager failing to load Screenshot (3) the error it gives when inspecting properties is code 56

Bigmanda avatar Jul 16 '24 20:07 Bigmanda