Linux: Crash after enabling airplane mode and disabling WiFi

[data-sync-user]

Description

After connecting the VPN, there is any error message popping:

"gjs has stopped responding.   stop it   or    wait"

Once the window pops up they can only select 'stop it' because if they select wait the window goes away for about a second and then comes back.

once selected 'stop it' it kills my login session and I have to login all over again and it erases everything I was doing.

It only pops up after going online using Mozilla VPN.

Does it impact functionality or aesthetics? Yes Does this endanger users? What would be compromised and how likely is the threat? No How annoying is this for affected users? (Think about how much 'in the way' this is, relative to what the user is trying to do) Yes Does it degrade the user experience significantly? Yes Is it legally sensitive? No

Centrality core user journey

Technical Information

Platform Ubuntu 22.04 Jammy FX product Mozilla VPN Version 2.19.0

Steps to Reproduce

1. Open the VPN
2. Connect
3. Go online

Actual Results

Error message:  "gjs has stopped responding. “

Expected Results

Be connected without problems

Support Info

Tag: [conncetion-lost-linux] Logs: Screenshots: Can Support reproduce or not? No

Things to consider when responding to the user:

• What additional information will we need? (Not entirely applicable. Just things we can ask to add additional color to bug reports) DxDiag? (typically Windows UI rendering issues) Ping test results ISP (Internet Service Provider?)
• Does the issue occur on a different network connection?
• When did it last work? What version were you using?
• Operating System/Driver updates
• What should they do in the meantime? Any workarounds? Rolling back to previous version (Windows + iOS)

NOTE:When adding this bug to JIRA, please be sure to add the following labels

• prod_bug: This allows QA and Engineers to see that this is a production related bug.
• Support-High: Use this if tickets for this issue are more than 50
• Support-Medium: Use this if tickets for this issue are between 20-50
• Support-Low: Use this if tickets for this issue are less than 20

┆Issue is synchronized with this Jira Bug ┆Reporter: Wai Piu Tse Ramos

[data-sync-user]

➤ Bianca Hidecuti commented:

QA is unable to reproduce this while using the Mozilla VPN 2.19 version on Ubuntu Jammy 22.04.

User is successfully signed in and able to connect to the VPN.

cc: Valentina Virlics

[data-sync-user]

➤ Beatriz Rizental Machado commented:

Assigning to me to try and reproduce this.