Device loses internet connection when VPN is turned On

[JKingZapata]

Description User has been experiencing internet connection issues when VPN is turned On since V 2.8 and issue persists with V 2.12. Tried basic troubleshooting (reinstalling client, checking firewall settings, resetting device network settings). User confirms they have no antivirus soft installed. They have the VPN installed on another device that is connected to the same network and does not have the same issue.

Does it impact functionality or aesthetics? Yes Does this endanger users? What would be compromised and how likely is the threat? No How annoying is this for affected users? (Think about how much 'in the way' this is, relative to what the user is trying to do) Yes Does it degrade the user experience significantly? Yes Is it legally sensitive? No

Centrality Is it on a core user journey or on a secondary one? Core journey

Technical Information

Platform macOS 10.15 FX product Mozilla VPN Version 2.8; 2.9; 2.10; 2.11; 2.12 Region/Languages Network type WiFi

Steps to Reproduce

1. Purchase a subscription
2. Install VPN
3. Connect to any server
4. Try browsing any website

Actual Results Once The VPN is connected they lose internet connection across the whole device.

Expected Results VPN should not interrupt internet connection when the VPN is On.

mozillavpn-2022-12-15-1.txt

┆Issue is synchronized with this Jira Bug