“Try again” button from “Error submitting your support request” screen is not working

[data-sync-user]

Affected versions:

• 2.10.0 (2.202209161150);

Tested Platforms:

• All;

Prerequisites:

• Have Mozilla VPN app installed and opened;

• Have a Fx account with an active subscription for Mozilla VPN;

• Be signed in;

Steps to reproduce:

1. Navigate to Settings - Get help - Contact support form;
2. Complete all the mandatory fields;
3. Disconnect from the internet;
4. Click on the “Submit” button;
5. Reconnect to the internet;
6. Click on the “Try again” button;
7. Observe the behavior;

Expected result:

• The user is redirected to the Contact support form;

Actual result:

• Nothing happens. The button is not working;

Notes:

• Reproducible for unauth users as well, while being in the “Error submitting your support request” screen;

• See the attached video and logs;

┆Issue is synchronized with this Jira Bug ┆author: Bianca Hidecuti