Mozilla VPN keeps reconnecting every few minutes after being turned ON for several minutes

[data-sync-user]

Affected versions:

• Mozilla VPN 2.10.0 (2.202208011506);

Tested Platforms:

• MacOS;

Prerequisites:

• Have Mozilla VPN app installed and opened;

• Have a FxA account with an active subscription for Mozilla VPN;

• Be signed in;

Steps to reproduce:

1. Turn ON the VPN;
2. Download some files / navigate on the internet, while the VPN is running (for at least 20-30 minutes - the time may vary);
3. Observe the behavior;

Expected result:

• The VPN is running without reconnecting. The timer indicates the minutes since the VPN has been turned ON, without losing the connection;

Actual result:

• The VPN is reconnecting every few minutes. The timer is resetting as the connection is lost;

Notes:

• This is reproducing intermittently with no clear steps;

• I was able to reproduce this issue while being in a call as well;

• See the attached logs (check the logs at about 16:41 - 16:57 - 17:03 - 17:10 - 17:14);

┆Issue is synchronized with this Jira Bug ┆author: Bianca Hidecuti

[data-sync-user]

➤ Andrea Marchesini commented:

I don't think we have a proper fix, but can you please test this issue and see if it's less reproducible?

[data-sync-user]

➤ Bianca Hidecuti commented:

Andrea Marchesini , verified this on Mozilla VPN 2.10.0 (2.202209220101), while using MacOS 11.6 and I was not able to reproduce the reconnecting anymore.

I have also left the VPN running while being in a call / navigating on the internet / downloading files, for a longer period of time, and it did not reconnect.

Giving the above, marking this verified as fixed.

Will reopen if encountering again.

[suncoastkid]

Why was this closed? Still an issue on LInux: https://github.com/mozilla-mobile/mozilla-vpn-client/issues/8905