Rules-of-Tech-Support
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morriscox
The Rules of Tech Support as it currently is in /r/talesfromtechsupport
Contributions and feedback are definitely welcome. Pull requests are okay.
Created from and contributed to by the users of /r/talesfromtechsupport
The sections are:
Credits
I have tried to give credit as best as I could. A number of these are from three or four years ago and I didn't think to keep track most of the time. I managed to find many of the contributors and their contributions using Google and Bing. However, some of the Rules kept the essence of a contribution but the wording changed so are not searchable. If you are certain that you inspired a Rule, let me know.
Users
The main section. Rules that cannot fit elsewhere are put here.
Users Will...
Rules that have "users will" in them.
Tech Only
Rules about dealing with other techs. Some of it can be put in the main list of Rules, or from there to here, but would make that list a lot longer.
Management
Rules about dealing with manglement.
Phrases
Questions and statements by tech support. Not to be shared with users.
Mantras
A tech version of meditations. Ommm...
Versions posted on the TFTS reddit
PV1 - https://www.reddit.com/r/talesfromtechsupport/comments/7ddtpq/rules_of_tech_support_with_credits/
PV2 - https://www.reddit.com/r/talesfromtechsupport/comments/7efnva/rules_of_tech_support_version_2/
PV3 - https://www.reddit.com/r/talesfromtechsupport/comments/7iqhnq/rules_of_tech_support_version_3/
PV4 - https://www.reddit.com/r/talesfromtechsupport/comments/81ce8r/rules_of_tech_support_version_4_or_032018/
PV5 - https://www.reddit.com/r/talesfromtechsupport/comments/mkud9j/rules_of_tech_support_20210405/
morriscox