moritz-weber
Data export not possible for some directories
Describe the bug Nothing is exported after pressing the "export data" option in settings
To Reproduce Steps to reproduce the behavior:
- Press Setting > Miscellaneous > Export data
- Select a folder to download your data to
- Tap the download button top right
- A moving colored line appears on top, but no data is saved
Expected behavior Tapping the button should produce a file containing mucke's data
Screenshots
Smartphone (please complete the following information):
- Device: Fairphone 4
- OS: iodéOS
- Version 1.5.1
- Have you tried restarting your phone?
- Are the maybe permissions the app doesnt have to write data that you havent given (not sure if this is likely since im assuming the app has to write data elsewhere for general features), maybe have a look at permissions just in case.
- Maybe its something to do with storage scopes if your OS has that and you have that enabled, and that you tries to export it to somewhere outside that scope.
- If the moving colour line is at the top to me that could indicate maybe its just being slow writing, maybe theres other processes taking up disk write resources.
The export can take a few seconds for a large library, but there should be a success or error message in a reasonable time.
As a base case, you could try to just export the file extensions setting to a common directory, like "Documents".
This might help us to narrow down the problem.
@CentreMetre thanks for your help :)
Hi @CentreMetre and @moritz-weber
Thanks for your help!
The issue persists across reboots (and OS upgrades).
I didn't mention it in the original post, but after clicking the download button, I'm asked for permission to write to a directory every time.
I can grant it but it doesn't really make a difference as mucke fails to write and I'll be asked for the same permission next time.
The directory is located where I store exported settings of many other apps with no issue.
I tried only exporting file extensions & blocked files, but the issue persists: the colored line keeps circling forever.
Ah. It is possible to export to Documents!
Closing although it's not the best folder, I can still move the file manually.
I'm glad that there is at least a temporary solution, but this is still an issue in my opinion.