Dan Moore

> hi @mooreds, sorry it's summer No problem, I get it! > It's still happening (~60 per month), but reissuing one more time fixes it for customers. Are you saying...

Ah, that's helpful data. So it isn't the JWT content that seems to cause the failure, it is the sequence of events. Per the docs, https://fusionauth.io/docs/v1/tech/apis/jwt#validate-a-jwt > A valid JWT...

Hmmm. It sounds like we'll have to try to replicate locally with some load testing; I'm not sure when we'll be able to get to this, unfortunately. I'm glad you've...

This feels different as it is a specific piece of documentation that may or may not be delivered with #77.

Okay, if we know it is going to get wrapped into that issue, fine with closing.

Yes. I updated the doc here: https://github.com/FusionAuth/fusionauth-site/pull/1373 to make it more clear that you shouldn't provide the code, but if you do, the step up completes.

Actually, I'm wrong. I get this message when I complete the step up: ``` {"generalErrors":[{"code":"[Exception]","message":"FusionAuth encountered an unexpected error. Please review the troubleshooting guide found in the documentation for assistance...

For anyone reading this in the future, the new roles are documented here: https://fusionauth.io/docs/v1/tech/core-concepts/roles/#fusionauth-application-roles

Had someone reach out and ask about this use case today. In particular, they are a SaaS company and want to empower their customers to create users of their own....

Have had multiple customers bring this up as a desired feature in the past few weeks.