moolticute
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mooltipass
[OSX] Application/Daemon randomly freezes
Expected behavior
Moolticute starts and runs propperly till the time you close it or shut down the device.
Actual behavior
As per our email conversation I'll open a new ticket:
My Moolticute regularly and as far as I can tell randomly does freeze and/or doesn't connect to the daemon making it really difficult to use the device. Once the application freezes only a complete system reboot can fix it (terminating the process does not work, it just won't start again). There's no firewall or antivirus that might interfer with the application. That issue has been around for many versions of Moolticute for me so it's not something recent.
Step by step guide to reproduce the problem
Unknown it just stops working during normal use of the Mac
Moolticute Version
0.40 to 0.46.3 (didn't happen with 0.5 yet I'll update this if it does)
Operating System
Mention if you are using either:
- MacOS 11.4 (iMac 27" 2019, i-9, 64GB Ram, eGPU Razer Core X with Radeon RX 580)
Mooltipass Device
- The Mooltipass Mini
- The Mooltipass Mini BLE
yeah the UI still randomly stopps responding and gives me the mouse Spinner (I usually notice it when I wanna shut down the system then Moolticute keeps blocking it and I have to force quit)
could you have the logs window opened so when it freezes you can let us know what it was doing?
Will do I'll try to keep it open and see what it says (might take a while since those crashes don't always happen)
Here you go, I do not know when it froze, since the log window is also non responsive, but when we assume it updated before that's the last entry.
I also just noticed that if you move the mouse over the icon in the menu bar (at the top) it'll also turn into the spinning wheel, only for the Moolticute one though.
Here's another freeze
Ok it gave me a crash log this time, I did upload it to pastebin cause it's MASSIVE https://pastebin.com/5K09ZL7S
@limpkin
Honestly? I've stopped using it cause there were so many little things that are just inconvenient in daily life.
I'll give it a try again later and tell you if it's still doing that.
Thanks for your time @KDederichs . I'd like to get to the bottom of this as no one else reported this to us :/
yeah it's a strange issue for sure... I'd also love to know what causes it cause that's one of the main reasons I stopped using it tbh. Cause I really like the hardware and the idea but it's no fun if the software is 'fighting' you daily.
It's also annoying that literally ALL of it freezes including the log window so I'm not even sure if the cause actually gets logged or is lost.
I wonder if it's some kind of software incompatibility or something but I don't know what I'd have installed what might cause this.
Just asking just to be sure but could it be related to connected screens? I do have an eGPU connected with like 4 screens attatched to that and the moolticute logo in the task bar at the top always gets 'squished' when clicking on other screens
@limpkin yup, installed today still doing that. as usual nothing unusual in logs
that's the last one it got before freezing I think since the log freezes with it.
It just did that during an integrity check btw... Can I just... unplug the mooltipass or do I have a problem now @limpkin ?
Hello there! We've just released our latest moolticute beta for macOS, compiled with the QT6 framework (it took us a while...). Would you be able to download and install it at https://betas.themooltipass.com/v0.55.10-testing/Moolticute-v0.55.10-testing.dmg and let us know if you still experience this issue?
I'll let it run for a while and see if it starts hanging again. Might take a while cause it's not really fixed when it happens but I'll get back to you :)
Yeah I think the QT6 rework actually fixed it (so it was probably a QT thing in the first place) cause since then it's been running well :)