monero-gui icon indicating copy to clipboard operation
monero-gui copied to clipboard

Published 20 hours ago • verified publisher icon monero-project

Monero GUI unable to recognize Ledger Nano S on MacOS 11.4

Open iostonykraft opened this issue 3 years ago • 9 comments

When attempting to create a new wallet from hardware, I get an error message saying that it is unable to find a hardware device. I am on the latest everything, MoneroGUI, Ledger Live firmware and Ledger device firmware. I have found at least one other report on reddit claiming to have the same issue and have been unable to find a fix or workaround.

Possibly related to #3482

Error is "Error writing wallet from hardware device. Check application logs."

Log states 2021-07-13 20:30:02.307 0x70000b30d000 ERROR device.io src/device/device_io_hid.cpp:112 No device found

Device can be found by my Mac and Ledger Live.

iostonykraft avatar Jul 13 '21 20:07 iostonykraft

Do you have an Anti Virus on your system?

If no please try the following:

  • Make sure you downloaded the GUI from getmonero.org
  • Restart your computer
  • Use a different USB port
  • Only open Monero GUI, don't open any other program that accesses the Ledger
  • Check if it works

selsta avatar Jul 13 '21 22:07 selsta

I realized I was on a developer beta version of MacOS 11.4. Updating to the official release fixed this issue. This can thread can be deleted by a mod.

iostonykraft avatar Jul 13 '21 22:07 iostonykraft

Reopened because i still struggle with this issue every day, i was wrong about it being fixed.

iostonykraft avatar Dec 01 '21 20:12 iostonykraft

@iostonykraft Still having issues? I had this issue. My solution: make sure the Monero app is open on my Nano S when creating a wallet and NOT just the Nano S main menu open. Everything works flawlessly once I do this.

This helped the person in #3057 too.

mphelp avatar Jan 19 '22 16:01 mphelp

error writing wallet from device and failed to generate new wallet; no device found from: https://support.ledger.com/hc/en-us/articles/360006352934-Monero-XMR-?docs=true Set up with Ledger device Unlock your Ledger device and open the Mon IMG_0078 ero app. "Open Monero app" means on the Ledger device. i.e. select by pressing both Ledger buttons when display shows "Monero" After that "Please check your hardware wallet, your input may be required" Ledger then displays "Export View Key" After responding to Ledger with a selection (pressing button) hardware wallet gets created.

morgankeating avatar Apr 30 '22 20:04 morgankeating

Same issue with Linux Ubuntu Mate 20.04 + release v 0.18.0 + Ledger Monera app v 1.7.8 ; the GUI can't connect to the Ledger device. So instead, I'm using the previous release 0.17.3.2 with success. image image

Philippe734 avatar Aug 11 '22 06:08 Philippe734

@Philippe734 sounds more like a different issue, v0.18.1.1 and v0.18.1.0 were built using the exact same build script in a docker container and nothing Ledger related was changed.

selsta avatar Sep 29 '22 17:09 selsta

@selsta : correct, I delete my comment. The issue was to start monero app on Ledger before start monero gui. Because start monero's ledger app after start monero gui don't allow to connect ledger to monero gui.

Philippe734 avatar Oct 09 '22 17:10 Philippe734

@selsta : correct, I delete my comment. The issue was to start monero app on Ledger before start monero gui. Because start monero's ledger app after start monero gui don't allow to connect ledger to monero gui.

Thank you for the help. Resolved the issue.

Jaston-byte avatar Nov 27 '23 23:11 Jaston-byte