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Wrong Invoice / Order State currupt

Open simonmaass opened this issue 1 year ago • 14 comments
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Describe the bug We cannot really pin point the problem but can only describe the bug at the moment. We will try to collect more data over time...

We have noticed that a couple of orders are getting currupt after wrongfully created invoice.

The payment process looks fine looking at the comment history: image

Mollie webhook log: image

But as you can see, the order was created on the 10.06 but there is an order status update on the 12.06: image

The order is now currupt as there is an invoice but the order items are not correctly labeled as "invoiced": image

Possible ideas what the problem might be: 0€ priced products? Just an idea...

Used versions

  • Magento Version number(eg 2.3.5): 2.4.6-p5
  • Open source/Enterprise/B2b: OS
  • Mollie version number (Check configuration): v2.37.0

To Reproduce Steps to reproduce the behavior: Cannot really pin point the bug at the moment...

Expected behavior The order should have the correct state "Processing" with a propper invoice.

Actual behavior "Currupt" order state as you are not able to create annother invoice nor are you able to propperly ship the items...

What is strange is that there is not webhook on mollie side that is responsible to trigger the "again" new processing state on the 12.06....

simonmaass avatar Jun 14 '24 11:06 simonmaass