magento2
magento2 copied to clipboard
mollie
[BUG] Issue creating creditmemo for orders with bundle products that are paid with Klarna
Describe the bug Unable to credit orders with bundle products that are paid via Karna.
Mollie.ERROR: error: [2024-03-04T12:39:48+0000] Error executing API call (422: Unprocessable Entity): Cannot create a refund for these lines, the total amount shipped is zero.. Field: lines. Documentation: https://docs.mollie.com/reference/v2/orders-api/create-order-refund [] []
Used versions
- Magento Version number(eg 2.3.5): 2.4.6-p3
- Open source/Enterprise/B2b: Open source
- Mollie version number (Check configuration): 2.34.0
To Reproduce Steps to reproduce the behavior:
- Go to an order that is completed, has a bundle product and is paid with Klarna.
- Click on the invoice and create a creditmemo.
- Check the bundle product to refund.
- Click on "Refund".
- See error
Expected behavior When a creditmemo is created we would expect Mollie to refund the given amound.
Actual behavior The creditmemo is created in the Magento backend, but the order is not refunded in Mollie. Or in most cases an error is thrown:
Mollie.ERROR: error: [2024-03-04T12:39:48+0000] Error executing API call (422: Unprocessable Entity): Cannot create a refund for these lines, the total amount shipped is zero.. Field: lines. Documentation: https://docs.mollie.com/reference/v2/orders-api/create-order-refund [] []
Additional context If an order contains a bundle product combined with other simple or configurable products there is no error thrown in the backend. The problem then is that in Mollie only the simple products are refunded and not the bundle product.
Hi there @gjportegies Thank you for bringing this issue to our attention. Regrettably, we haven't been able to replicate it. We've successfully ordered a bundle product and processed a refund using the default Magento sample data.
Could you attempt this on a clean Magento environment with only the Mollie extension installed? This will help us eliminate any potential interference from other extensions.
Thank you!
Hi There @gjportegies , could you find a moment to review this? As i'm eager to explore this issue with you!
@Frank-Magmodules unfortunately I've been sick for quite some time. So I've not yet found the time. But it's on the list.
Oh, that's unfortunate for you @gjportegies , get well soon. We'll leave this open for now.
Hello there, @gjportegies! I hope you're feeling better, of course. Have you managed to reproduce this on the latest version?
Hello @Frank-Magmodules, luckily I'm feeling way better.
I've setup a Magento 2.4.6-p5 installation with sample data and am able to reproduce the issue. In this environment I've installed Mollie (2.34.0) and I'm able to reproduce the issue.
https://github.com/mollie/magento2/assets/6707410/894dbe37-0f03-4c0a-997a-d5f445b9d582
Product export of the two configurable products and bundle product I've added in the backend:
export_catalog_product_20240415_094237.csv
| sku | store_view_code | attribute_set_code | product_type | categories | product_websites | name | description | short_description | weight | product_online | tax_class_name | visibility | price | special_price | special_price_from_date | special_price_to_date | url_key | meta_title | meta_keywords | meta_description | base_image | base_image_label | small_image | small_image_label | thumbnail_image | thumbnail_image_label | swatch_image | swatch_image_label | created_at | updated_at | new_from_date | new_to_date | display_product_options_in | map_price | msrp_price | map_enabled | gift_message_available | custom_design | custom_design_from | custom_design_to | custom_layout_update | page_layout | product_options_container | msrp_display_actual_price_type | country_of_manufacture | additional_attributes | qty | out_of_stock_qty | use_config_min_qty | is_qty_decimal | allow_backorders | use_config_backorders | min_cart_qty | use_config_min_sale_qty | max_cart_qty | use_config_max_sale_qty | is_in_stock | notify_on_stock_below | use_config_notify_stock_qty | manage_stock | use_config_manage_stock | use_config_qty_increments | qty_increments | use_config_enable_qty_inc | enable_qty_increments | is_decimal_divided | website_id | related_skus | related_position | crosssell_skus | crosssell_position | upsell_skus | upsell_position | additional_images | additional_image_labels | hide_from_product_page | custom_options | bundle_price_type | bundle_sku_type | bundle_price_view | bundle_weight_type | bundle_values | bundle_shipment_type | associated_skus | downloadable_links | downloadable_samples | configurable_variations | configurable_variation_labels |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 16.OLUGC0002.BL.200-44 (XS) | Default | simple | base | Australian duo jack zwarte borstbies 2.0 | zwart - navy-XS | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 169.950000 | australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-xs | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | 4/11/24, 3:59 PM | 4/11/24, 3:59 PM | Block after Info Column | No | Product -- Full Width | Use config | size=XS | 2.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||
| 16.OLUGC0002.BL.200-46 (S) | Default | simple | base | Australian duo jack zwarte borstbies 2.0 | zwart - navy-S | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 169.950000 | australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-s | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | 4/11/24, 3:59 PM | 4/11/24, 3:59 PM | Block after Info Column | No | Product -- Full Width | Use config | size=S | 2.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||
| 16.OLUGC0002.BL.200-48 (M) | Default | simple | base | Australian duo jack zwarte borstbies 2.0 | zwart - navy-M | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 169.950000 | australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-m | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | 4/11/24, 3:59 PM | 4/11/24, 3:59 PM | Block after Info Column | No | Product -- Full Width | Use config | size=M | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 0 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||
| 16.OLUGC0002.BL.200-50 (L) | Default | simple | base | Australian duo jack zwarte borstbies 2.0 | zwart - navy-L | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 169.950000 | australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-l | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | 4/11/24, 3:59 PM | 4/11/24, 3:59 PM | Block after Info Column | No | Product -- Full Width | Use config | size=L | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 0 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||
| 16.OLUGC0002.BL.200-52 (XL) | Default | simple | base | Australian duo jack zwarte borstbies 2.0 | zwart - navy-XL | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 169.950000 | australian-duo-jack-zwarte-borstbies-2-0-zwart-navy-xl | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | 4/11/24, 3:59 PM | 4/11/24, 3:59 PM | Block after Info Column | No | Product -- Full Width | Use config | size=XL | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 0 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | |||||||||||||||||||||||||||||||||||||||||||
| 16.OLUGC0002.BL.200 | Default | configurable | Default Category/Training,Default Category/Men,Default Category/Women,Default Category/Men/Tops,Default Category/Men/Tops/Jackets,Default Category/Women/Tops,Default Category/Women/Tops/Jackets | base | Australian duo jack zwarte borstbies 2.0 | zwart - navy | 1.000000 | 1 | Taxable Goods | Catalog, Search | australian-duo-jack-zwarte-borstbies-2-0-zwart-navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | Australian duo jack zwarte borstbies 2.0 | zwart - navy | /1/6/16.olugc0002.bl-200-1.jpg | /1/6/16.olugc0002.bl-200-1.jpg | /1/6/16.olugc0002.bl-200-1.jpg | 4/11/24, 3:59 PM | 4/11/24, 4:16 PM | Block after Info Column | Use config | Product -- Full Width | Use config | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | /1/6/16.olugc0002.bl-200-1.jpg | ||||||||||||||||||||||||||||||||||||||||
| 16.OLUPA0001.BL.200-44 (XS) | Default | simple | Default Category/Training,Default Category/Men,Default Category/Women | base | Australian broek met 2 ritsen en zwarte bies 2.0 | navy-XS | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 109.950000 | australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-xs | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | 4/11/24, 4:14 PM | 4/11/24, 4:14 PM | Block after Info Column | No | Product -- Full Width | Use config | size=XS | 1.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||
| 16.OLUPA0001.BL.200-46 (S) | Default | simple | Default Category/Training,Default Category/Men,Default Category/Women | base | Australian broek met 2 ritsen en zwarte bies 2.0 | navy-S | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 109.950000 | australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-s | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | 4/11/24, 4:14 PM | 4/11/24, 4:14 PM | Block after Info Column | No | Product -- Full Width | Use config | size=S | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 0 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||
| 16.OLUPA0001.BL.200-48 (M) | Default | simple | Default Category/Training,Default Category/Men,Default Category/Women | base | Australian broek met 2 ritsen en zwarte bies 2.0 | navy-M | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 109.950000 | australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-m | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | 4/11/24, 4:14 PM | 4/11/24, 4:14 PM | Block after Info Column | No | Product -- Full Width | Use config | size=M | 3.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||
| 16.OLUPA0001.BL.200-50 (L) | Default | simple | Default Category/Training,Default Category/Men,Default Category/Women | base | Australian broek met 2 ritsen en zwarte bies 2.0 | navy-L | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 109.950000 | australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-l | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | 4/11/24, 4:14 PM | 4/11/24, 4:14 PM | Block after Info Column | No | Product -- Full Width | Use config | size=L | 4.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||
| 16.OLUPA0001.BL.200-52 (XL) | Default | simple | Default Category/Training,Default Category/Men,Default Category/Women | base | Australian broek met 2 ritsen en zwarte bies 2.0 | navy-XL | 1.000000 | 1 | Taxable Goods | Not Visible Individually | 109.950000 | australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy-xl | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | 4/11/24, 4:14 PM | 4/11/24, 4:14 PM | Block after Info Column | No | Product -- Full Width | Use config | size=XL | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 0 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | ||||||||||||||||||||||||||||||||||||||||||
| 16.OLUPA0001.BL.200 | Default | configurable | Default Category/Training,Default Category/Men,Default Category/Women,Default Category/Men/Bottoms,Default Category/Men/Bottoms/Pants,Default Category/Women/Bottoms,Default Category/Women/Bottoms/Pants | base | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | 1.000000 | 1 | Taxable Goods | Catalog, Search | australian-broek-met-2-ritsen-en-zwarte-bies-2-0-navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | Australian broek met 2 ritsen en zwarte bies 2.0 | navy | /a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg | /a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg | /a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg | 4/11/24, 4:14 PM | 4/11/24, 4:17 PM | Block after Info Column | Use config | Product -- Full Width | Use config | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | /a/u/australian_broek_met_2_ritsen_en_zwarte_bies_2.0_navy_.jpg | ||||||||||||||||||||||||||||||||||||||||
| AUSPAKNAVY | Default | bundle | Default Category/Men,Default Category/Men/Tops,Default Category/Men/Bottoms,Default Category/Men/Tops/Jackets,Default Category/Men/Bottoms/Pants,Default Category/Women,Default Category/Women/Tops,Default Category/Women/Bottoms,Default Category/Women/Tops/Jackets,Default Category/Women/Bottoms/Pants,Default Category/Sale,Default Category/What's New | base | Australian trainingspak zwarte bies | zwart - navy | 1 | Taxable Goods | Catalog, Search | 269.950000 | australian-trainingspak-zwarte-bies-zwart-navy | Australian trainingspak zwarte bies | zwart - navy | Australian trainingspak zwarte bies | zwart - navy | Australian trainingspak zwarte bies | zwart - navy | /a/u/auspaknavy_1.png | /a/u/auspaknavy_1.png | /a/u/auspaknavy_1.png | 4/11/24, 4:31 PM | 4/11/24, 4:52 PM | Block after Info Column | Use config | Product -- Full Width | Use config | size=55 cm | 0.0000 | 0.0000 | 1 | 0 | 0 | 1 | 1 | 1 | 10000 | 1 | 1 | 1.0000 | 1 | 1 | 1 | 1 | 1.0000 | 1 | 0 | 0 | 0 | /a/u/auspaknavy_1.png | fixed | dynamic | Price range | dynamic | name=Jasje,type=select,required=1,sku=16.OLUGC0002.BL.200-44 (XS),price=0.0000,default=0,default_qty=1.0000,price_type=fixed,can_change_qty=0 | name=Jasje,type=select,required=1,sku=16.OLUGC0002.BL.200-46 (S),price=0.0000,default=0,default_qty=1.0000,price_type=fixed,can_change_qty=0 | name=Jasje,type=select,required=1,sku=16.OLUGC0002.BL.200-48 (M),price=0.0000,default=0,default_qty=1.0000,price_type=fixed,can_change_qty=0 | ||||||||||||||||||||||||||||||||
Thanks for adding this, @gjportegies! With this new information, I'll look into the issue again and keep you updated.
Hi There @gjportegies ,
Thanks to your latest comment, we've successfully reproduced and resolved the issue in our last release! Your detailed information and patience have been really valuable in troubleshooting. I'll mark this issue as closed for now, but please don't hesitate to reopen or comment if necessary. Thanks again!