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Unable to browse website (Gray screen)

Open YkVox opened this issue 9 months ago • 5 comments

Describe the bug

https://github.com/modrinth/knossos/issues/1656

Same issue basically, website loads for a split second then gets stuck in a grey screen The issue appears on arc browser specifically, changing dns or disabling content blockers doens't solve anything

Steps to reproduce

No response

Expected behavior

No response

Additional context

No response

YkVox avatar May 02 '24 02:05 YkVox

This sounds like an issue with cache. Unfortunately, Modrinth currently purges assets for older deployments, which can cause site to break when browsers try to fetch those assets. To fix this, can you please try the following:

  1. Click Site Control Center next to the site address.
  2. Click .
  3. Select Clear Cache from the menu.

If this didn't work, you can try to simulate the Clear Cache and Hard Reload option that Arc browser doesn't provide. To do this:

  1. Press F12 or Ctrl+⇧ Shift+I.
  2. Navigate to the Application tab.
  3. Select Storage in the sidebar.
  4. Under the Storage section, remove selection for everything besides Cache storage.
  5. Click Clear site data.
  6. Keeping developer tools open, press Ctrl+⇧ Shift+R to hard reload.

If this didn't work either, perhaps it's not cache. Check the Console tab in developer tools to see if there are any errors.

brawaru avatar May 02 '24 14:05 brawaru

wow ! what a detailed walkthrough, thank you so much :)

unfortunately, it didn't solve the issue, might not be cache, here are some errors

image image

here as a .log file modrinth.com-1714699921660.log

thanks again !

YkVox avatar May 03 '24 01:05 YkVox

That's odd, what if you open that URL yourself? Do you see the CSS file or...?

brawaru avatar May 03 '24 12:05 brawaru

this is so odd.. so i tried opening the CSS link which gave me a bunch of random characters, original website still had the same issue but then when opening modrinth.com/:0 it opened the website without problems... going back to the original url (without /:0) everything now works as intended

it's the kind of moments where you're glad it works, but at the same time.. why ?

YkVox avatar May 03 '24 22:05 YkVox