Manav Rathi
Manav Rathi
Make sure the email is also correct. On the password input screen, try the "change email" button, that should do a complete reset.
Hmm, weird. Could you send over your logs to [email protected], we can see if we spot anything there. Thanks. Also, if you could wait for a day or so, we...
While I was hoping for it to work, it would've been puzzling if it started working after the update since as I mentioned, there haven't really been any issues fixed...
One possibility that comes to mind is that you might have a very old SRP setup - when we'd initially rolled out SRP there was a bug that caused the...
Both the issues have now been fixed: - Web and desktop both will do a pre-flight check on the enter password screen to see if the password was changed elsewhere,...
Automatic reconciliation (see https://github.com/ente-io/ente/pull/2310) is now available in the latest nightly build (https://github.com/ente-io/photos-desktop/releases).
Could you send your logs and `export_status.json` to [email protected]. In your email, could you also mention the item that's not getting synced (name of the collection, and name of the...
One possibility that comes to mind is that perhaps these are shared items. The app will only export files that are owned by the user (downloading an album individually will...
It will only ignore duplicates if they have the exact same content (we compare the file hash). Likely you resumed your upload which is why you're seeing this (the second...
Fixed in version 1.7.11 (released recently)