My friend is having trouble opening the program

[Dr-Kakashi]

Hi! My friend just downloaded VRCT and is having issues opening/running the program. I've attached an image so you can see what's happening. I have installed the program version 2.2.4 on Windows 11 and it works perfectly fine, so I tried to help her set up the program.

She has restarted her computer and followed the installation directions. When she opens the program it looks like it's hanging and is blank. We tried to search for an error log but can't find it. The log folder is empty. If you need it, could you tell us where to look?

Here is her operating system and hardware specifications:

Update: Not sure if it's related, but just got an error.log that reads:

Traceback (most recent call last): File "main.py", line 10, in File "", line 1176, in _find_and_load File "", line 1147, in find_and_load_unlocked File "", line 690, in load_unlocked File "PyInstaller\loader\pyimod02_importers.py", line 419, in exec_module File "config.py", line 1115, in File "config.py", line 34, in new File "config.py", line 1100, in load_config File "config.py", line 270, in SELECTED_TAB_NO File "config.py", line 22, in saveJson File "json_init.py", line 293, in load File "json_init.py", line 346, in loads File "json\decoder.py", line 337, in decode File "json\decoder.py", line 355, in raw_decode json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

Update 2: She decided to download older versions and version 1.3.2 is working for her. Version 2.0 and above does not work.