modernisation-platform
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ministryofjustice
Acknowledge receipt of MP Account Request
User Story
As an MP Engineer I want to acknowledge a customers request for a new environment So that they know that it is being looked at and when they might expect to receive it etc.
Value / Purpose
Recently we added a step to our account creation process where we notify the originator that their account request has been completed and point them to guidance https://github.com/ministryofjustice/modernisation-platform/issues/3451
This issue is to do a similar function but at the start of the process, so once a new account request issue has been submitted perhaps a comment is added to the issue that @'s the originator to acknowledge receipt and perhaps give some more detail on when they might expect to recieve their account.
We'd need to work on what that message says, perhaps it could include:
- that we will review the info provided for suitability and be in touch if there are any issues (review by TA?)
- when the work might be scheduled ("in our next sprint")
This could also email group inbox or alert somewhere so that we are aware when they come in and can review for suitability.
Should we have a flag/label on account creations when they are "ready to do"? Almost like the way we use the "needs refining" label.
This is all done informally now so perhaps there is no need for this but I feel like we often get prompted in the Ask channel etc after people create the issue - which is fine - but this might make the customer experience more ... polished :)
Useful Contacts
No response
Additional Information
No response
Proposal / Unknowns
Hypothesis If we... [do a thing] Then... [this will happ]
Proposal A proposal that is something testable, don't worry whether it works or not, it's a place for ideas.
Unknowns Potential pitfalls that could cause the story to expand beyond its original scope. Ideally this section will remain blank.
Definition of Done
- [ ] Agree on message/mechanism for alerting originator
- [ ] Implement and test solution
- [ ] Another team member has reviewed
