Unifi Controller seems to stop working

[Boostflow]

Hi all,

I'm on OPNsense 22.1 running the Unifi controller 1.1 (latest). The controller is installed and running correctly. However opening https://<ip>:8443 and http://<ip>:8080 throw a 404 error.

This is on a fresh install of the plugin. I tried reinstalling but no success. Terminal: service unifi onestatus confirms the service is running. Any pointers on how to go about getting this resolved?

[mimugmail]

Output of sockstat -4

[Boostflow]

[mimugmail]

Can you check the running processes if mongo is running? Maybe the database is broken

[NKnusperer]

Hi, I had a similar problem in the past after a power outage. Checking the MongoDB log at /usr/local/share/java/unifi/logs/mongod.log revealed entries like this:

E STORAGE [initandlisten] WiredTiger error (-31804) [1646396990:885788][97050:0x804c12000], file:WiredTiger.wt, connection: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic Raw: [1646396990:885788][97050:0x804c12000], file:WiredTiger.wt, connection: __wt_panic, 523: the process must exit and restart: WT_PANIC: WiredTiger library panic

Unfortunately this could not be fixed using mongod --repair so I started from scratch using a backup from /usr/local/share/java/unifi/data/backup.

After this incident I reinstalled my OPNsense using ZFS instead of UFS as the root file system. This should me much more resilient in the case of unexpected shutdown.

[mimugmail]

I'm not sure if ZFS is really the answer for this as mongo is quite a diva, but maybe, yes :)

[guillaumeautran]

I seem to be having the same issue. the root cause for me is that the mongod binary is compiled against version 1.72.0 of the boost libraries and on my OPNsense router, version 1.79.0 is installed.

% /usr/local/bin/mongod
ld-elf.so.1: Shared object "libboost_program_options.so.1.72.0" not found, required by "mongod"
% pkg info mongodb36-3.6.23
mongodb36-3.6.23
Name           : mongodb36
Version        : 3.6.23
Installed on   : Thu May 26 13:37:14 2022 EDT
Origin         : databases/mongodb36
Architecture   : FreeBSD:13:amd64
Prefix         : /usr/local
Categories     : databases net
Licenses       : APACHE20, SSPLv1
Maintainer     : [email protected]
WWW            : https://docs.mongodb.com/v3.6/
Comment        : Distributed document-oriented "NoSQL" database
Options        :
	SASL           : on
	SSL            : on
Shared Libs required:
	libboost_program_options.so.1.72.0
	libpcre.so.1
	libpcrecpp.so.0
	libsnappy.so.1
	libsasl2.so.3
	libcrypto.so.11
	libssl.so.11
	libboost_iostreams.so.1.72.0
	libboost_system.so.1.72.0
	libboost_filesystem.so.1.72.0
Annotations    :
	FreeBSD_version: 1300523
	cpe            : cpe:2.3:a:mongodb:mongodb:3.6.23:::::freebsd13:x64
	repo_type      : binary
	repository     : mimugmail
Flat size      : 134MiB
Description    :
Mongo (from "humongous") is a high-performance, open source,
schema-free, document-oriented database. A common name in the
"NOSQL" community.

WWW: https://docs.mongodb.com/v3.6/
% pkg info | grep boost
boost-libs-1.79.0              Free portable C++ libraries (without Boost.Python)

[mimugmail]

I'll update my build machine :)

[mimugmail]

Can you check again please?

[guillaumeautran]

Thanks for the quick turnaround. I won't be able to check to make sure it all works until tonight or tomorrow. Sorry for the delay.

[guillaumeautran]

The mongodb does work now but I'm still struggling to get the unifi controller working.

[guillaumeautran]

ok, all working now. I had to remove, delete the folder and reinstall unifi controller (then reload my config), but at least it works now. Thanks for the assistance.

[mimugmail]

Mongo is a diva