Authentication error: Get accesstoken failed. Username or password error!

[Scirocco3]

Describe the bug After start is the error displayed. nothing changed in the system or username/pw all devices are not functial. username and PW checked in the app... is ok.

Steps To Reproduce after the error... this line/error displayed Cannot acquire token, waiting 185 seconds.

Plugin Version latest official

Homebridge Config { "name": "TuyaWebPlatform", "options": { "username": "Steffen.leicht@xxx", "password": "xxxxxxxxx", "countryCode": "49", "platform": "smart_life" }, "defaults": [ { "id": "74457336cc50e3d39579", "device_type": "outlet" }, { "id": "50203372dc4f229d0f7f_7", "device_type": "outlet" }, { "id": "50203372dc4f229d20ff_7", "device_type": "outlet" }, { "id": "50203372dc4f229d0f7f_1", "device_type": "outlet" }, { "id": "50203372dc4f229d20ff_1", "device_type": "outlet" } ], "scenes": false, "_bridge": { "username": "0E:ED:A8:42:47:38", "port": 33824 }, "platform": "TuyaWebPlatform" }

Device Config

Additional Context

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[tibtiby]

having the same issue. [3/22/2024, 3:20:07 PM] [TuyaWebPlatform] Initializing TuyaWebPlatform platform... [3/22/2024, 3:20:07 PM] Loading 2 accessories... [3/22/2024, 3:20:08 PM] [TuyaWebPlatform] Cannot acquire token, waiting 185 seconds.

[imWildCat]

same issue. maybe due to their extra verification?

[doomedramen]

Same, here, let me know if there is anything I can share that would help.

[imWildCat]

Hi @doomedramen @tibtiby @Scirocco3 Good news. I found the root cause: https://github.com/tuya/tuya-homebridge#:~:text=The%20TuyaSmart%20or%20SmartLife%20app%20account%20which%20registered%20using%20Google%20or%20Apple%20ID%20email%20need%20to%20link%20your%20phone%20number%20and%20use%20the%20linked%20phone%20number%20as%20username%20to%20login.

TLDR: Register another Tuya account and DO NOT use SSO login (like sign-in with Google/Apple). Just use your email to receive a code to activate the account.

Then repeat the previous steps.

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.