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NPS survey cropped on Chrome

Open RabebOthmani opened this issue 2 years ago • 7 comments

The NPS survey is cropped on Chrome. My machine is ThinkPad X1. The same issue was reported from Surface users. NPS survey on chrome

RabebOthmani avatar Aug 02 '22 17:08 RabebOthmani

Potentially related to https://github.com/microsoftgraph/microsoft-graph-explorer-v4/issues/1412 The recommendation from the UX team is to use 1873W x 947H

RabebOthmani avatar Aug 02 '22 17:08 RabebOthmani

@RabebOthmani upon investigation, @MaryannGitonga and I have realized this is mostly affected on devices where the display settings, specifically the scale setting is at 200% and the browser zoom is at 100%. Referencing this comment https://github.com/microsoftgraph/microsoft-graph-explorer-v4/issues/1524#issuecomment-1204245723 by @gavinbarron, I think we may need to wait on the telemetry, especially if we are able to capture the device scale used.

Furthermore, with the CSS settings provided by OCV none of them solve this which leads me to believe the form hasn't been designed with device scale settings in mind. I shall raise this issue with OCV and get back with their response.

ElinorW avatar Aug 23 '22 12:08 ElinorW

The OCV team has created a ticket to fix this here https://office.visualstudio.com/CLE/_workitems/edit/6485875

ElinorW avatar Aug 24 '22 08:08 ElinorW

This issue is similar to #1987

ElinorW avatar Aug 25 '22 14:08 ElinorW

I'd suggest that we close #1987 as a duplicate of this item.

gavinbarron avatar Aug 25 '22 18:08 gavinbarron

@ElinorW where are we on this? It is still happening. It was also reported by external users. This has a big impact on users, the NPS/CES scores and feedback we receive as well as our brand. According to the data, the most used browser with GE is Chrome.

RabebOthmani avatar Oct 06 '22 10:10 RabebOthmani

@RabebOthmani yeah, the OCV team is working on it... Once they fix it on their end, I'll know if there's anything I need to do on the GE end. The issue is present on both Chrome and Edge... One fix should cover both browser cases

ElinorW avatar Oct 07 '22 10:10 ElinorW