microsoft-graph-comms-samples Callee could not be reached

Callee could not be reached

Open j40903272 opened this issue 6 months ago • 7 comments

Describe the issue Starting from last week, my bot cannot answer calls and will run into error "Callee could not be reached". I did not change the server for more than half year. I checked my connections and bot configurations, but everything seems fine. Can you tell me what might be the problem and how to fix this?

Expected behavior The bot to answer the call successfully.

Graph SDK (please complete the following information):

<PackageReference Include="Microsoft.Bot.Builder.Integration.AspNet.Core" Version="4.17.2" />
<PackageReference Include="Microsoft.CognitiveServices.Speech" Version="1.24.1" />
<PackageReference Include="Azure.Identity" Version="1.9.0" />
<PackageReference Include="Microsoft.Graph" Version="4.54.0" />
<PackageReference Include="Microsoft.Graph.Communications.Calls.Media" Version="1.2.0.7270" />
<PackageReference Include="Microsoft.Graph.Communications.Core" Version="1.2.0.7270" />
<PackageReference Include="Microsoft.Graph.Communications.Calls" Version="1.2.0.7270" />
<PackageReference Include="Microsoft.Skype.Bots.Media" Version="1.27.0.2-alpha" />
<PackageReference Include="System.Net.Http.Formatting.Extension" Version="5.2.3" />
<PackageReference Include="AdaptiveCards" Version="2.7.3" />
<PackageReference Include="AdaptiveCards.Templating" Version="1.3.1" />

Call ID 1a008480-2b3e-4c3e-b4d3-f04d5c0f8757 timestamp 1724125433

Logs

$>2024-08-20T03:30:46.6532057Z Info: CommunicationsClientExtensions.cs:158 LogAndCreateResponse
ScenarioId: 3ee52050-835e-4191-807c-570e172d8e19
AppId: 9bc53939-e548-42d6-8444-82005bed5c41
AppName: CallingBot
TransactionDirection: Incoming
TraceType: HttpResponse
ResponseTime: 22
request: POST http://localhost:3978/callback
response: 202 Accepted
headers:
  Client-Request-Id: 2397909a-addc-4484-a176-ad66f8ef6e75
  Scenario-Id: 3ee52050-835e-4191-807c-570e172d8e19
$>2024-08-20T03:30:46.6529454Z Info: CommunicationsClientExtensions.cs:156 LogAndCreateResponse
ScenarioId: 3ee52050-835e-4191-807c-570e172d8e19
AppId: 9bc53939-e548-42d6-8444-82005bed5c41
AppName: CallingBot
TransactionDirection: Incoming
TraceType: HttpRequest
request: POST http://localhost:3978/callback
headers:
  Accept: application/json
  Host: localhost:3978
  User-Agent: Microsoft-Skype/3.0,(Calling/1.0)
  Accept-Encoding: (redacted)
  Authorization: (redacted)
  Ms-Teams-Partition: (redacted)
  Ms-Teams-Region: (redacted)
  Ms-Teams-Ring: (redacted)
  X-Forwarded-For: (redacted)
  X-Forwarded-Host: bce6-52-184-85-143.ngrok-free.app
  X-Forwarded-Proto: https
  X-Microsoft-Skype-Chain-Id: 3ee52050-835e-4191-807c-570e172d8e19
  X-Microsoft-Skype-Message-Id: 2397909a-addc-4484-a176-ad66f8ef6e75
{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "Deleted",
      "resourceUrl": "/communications/calls/1a008480-2b3e-4c3e-b4d3-f04d5c0f8757",
      "resource": "/app/calls/1a008480-2b3e-4c3e-b4d3-f04d5c0f8757",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "callbackUri": "https://bce6-52-184-85-143.ngrok-free.app/callback",
        "callChainId": "3ee52050-835e-4191-807c-570e172d8e19",
        "direction": "Incoming",
        "incomingContext": {
          "@odata.type": "#microsoft.graph.incomingContext",
          "sourceParticipantId": "f0c9a605-ecb7-4dd6-b1a6-fd4815dd9bf9"
        },
        "myParticipantId": "7b2fb7b2-5e1e-4982-8284-3d2fb165696d",
        "resultInfo": {
          "@odata.type": "#microsoft.graph.resultInfo",
          "code": 408,
          "message": "Callee could not be reached.",
          "subcode": 8544
        },
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "endpointType": "Default",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "4b75189b-c195-403b-bac4-bf03f2295ebc",
              "tenantId": "34f52fbd-4f7e-4551-baa6-228553fac9f1"
            }
          },
          "languageId": "en-US",
          "region": "apac",
          "id": "f0c9a605-ecb7-4dd6-b1a6-fd4815dd9bf9"
        },
        "state": "Terminated",
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "id": "9bc53939-e548-42d6-8444-82005bed5c41"
              }
            },
            "endpointType": "(Generic: 9hgMb3WF)",
            "id": "7b2fb7b2-5e1e-4982-8284-3d2fb165696d",
            "region": "",
            "languageId": ""
          }
        ],
        "tenantId": "34f52fbd-4f7e-4551-baa6-228553fac9f1",
        "id": "1a008480-2b3e-4c3e-b4d3-f04d5c0f8757",
        "terminationReason": "(Generic: 9Sv8SlIq)",
        "mediaHostedRegion": "Unknown",
        "applicationMetadata": {
          "botData": {
            "isMultiParty": false,
            "applicationType": null
          }
        }
      }
    }
  ]
}
$>2024-08-20T03:30:35.5052349Z Error: Bot.cs:494 CallsOnIncoming
ScenarioId: 3ee52050-835e-4191-807c-570e172d8e19
CallId: 1a008480-2b3e-4c3e-b4d3-f04d5c0f8757
TenantId: 34f52fbd-4f7e-4551-baa6-228553fac9f1
AppId: 9bc53939-e548-42d6-8444-82005bed5c41
AppName: CallingBot
Caught an Exception running the task: Answering call 1a008480-2b3e-4c3e-b4d3-f04d5c0f8757 with scenario 3ee52050-835e-4191-807c-570e172d8e19.
exception: Code: UnknownError
Message: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
<HTML><HEAD><TITLE>Bad Request</TITLE>
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
<BODY><h2>Bad Request - Request Too Long</h2>
<hr><p>HTTP Error 400. The size of the request headers is too long.</p>
</BODY></HTML>

Scenario Id: 3ee52050-835e-4191-807c-570e172d8e19
Inner error:
	AdditionalData:
	date: 2024-08-20T03:30:35
	request-id: 8f1fd730-c15b-4f70-a2c6-a39a0deee4b7
	client-request-id: 6b18715e-cfdf-49c1-b8d4-f5d9f8eb323a

Code: UnknownError
Message: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">
<HTML><HEAD><TITLE>Bad Request</TITLE>
<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
<BODY><h2>Bad Request - Request Too Long</h2>
<hr><p>HTTP Error 400. The size of the request headers is too long.</p>
</BODY></HTML>

Inner error:
	AdditionalData:
	date: 2024-08-20T03:30:35
	request-id: 8f1fd730-c15b-4f70-a2c6-a39a0deee4b7
	client-request-id: 6b18715e-cfdf-49c1-b8d4-f5d9f8eb323a

StackTrace:    at Microsoft.Graph.Communications.Client.Transport.GraphAuthClient.ValidateResponseAsync(HttpResponseMessage response)
   at Microsoft.Graph.Communications.Client.Transport.GraphAuthClient.SendHttpRequestAsync[T1,T2](IGraphRequest`1 graphRequest, CancellationToken cancellationToken)
   at Microsoft.Graph.Communications.Client.Transport.GraphClientWrapper.ValidateAndWrapAsync[T](GraphClientContext context, Func`1 func)
$>2024-08-20T03:30:35.4967459Z Error: GraphAuthClient.cs:125 SendHttpRequestAsync
ScenarioId: 3ee52050-835e-4191-807c-570e172d8e19
AppId: 9bc53939-e548-42d6-8444-82005bed5c41
AppName: CallingBot
CallId: 1a008480-2b3e-4c3e-b4d3-f04d5c0f8757
TenantId: 34f52fbd-4f7e-4551-baa6-228553fac9f1
TransactionDirection: Outgoing
TraceType: HttpResponse
ResponseTime: 558
request: POST https://graph.microsoft.com/v1.0/communications/calls/1a008480-2b3e-4c3e-b4d3-f04d5c0f8757/microsoft.graph.answer
response: 400 BadRequest
headers:
  Transfer-Encoding: chunked
  Strict-Transport-Security: max-age=31536000
  request-id: 8f1fd730-c15b-4f70-a2c6-a39a0deee4b7
  client-request-id: 6b18715e-cfdf-49c1-b8d4-f5d9f8eb323a
  x-ms-ags-diagnostic: {"ServerInfo":{"DataCenter":"Korea Central","Slice":"E","Ring":"4","ScaleUnit":"002","RoleInstance":"SE1PEPF00000823"}}
  Date: Tue, 20 Aug 2024 03:30:35 GMT
  Content-Type: application/json
{
  "@odata.type": "#microsoft.graph.errorResponse",
  "error": {
    "@odata.type": "#microsoft.graph.error",
    "code": "UnknownError",
    "message": "<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.01//EN\"\"http://www.w3.org/TR/html4/strict.dtd\">\r\n<HTML><HEAD><TITLE>Bad Request</TITLE>\r\n<META HTTP-EQUIV=\"Content-Type\" Content=\"text/html; charset=us-ascii\"></HEAD>\r\n<BODY><h2>Bad Request - Request Too Long</h2>\r\n<hr><p>HTTP Error 400. The size of the request headers is too long.</p>\r\n</BODY></HTML>\r\n",
    "innererror": {
      "@odata.type": "#microsoft.graph.error",
      "date": "2024-08-20T03:30:35",
      "request-id": "8f1fd730-c15b-4f70-a2c6-a39a0deee4b7",
      "client-request-id": "6b18715e-cfdf-49c1-b8d4-f5d9f8eb323a"
    }
  }
}
$>2024-08-20T03:30:34.9356841Z Info: GraphAuthClient.cs:108 SendHttpRequestAsync
ScenarioId: 3ee52050-835e-4191-807c-570e172d8e19
AppId: 9bc53939-e548-42d6-8444-82005bed5c41
AppName: CallingBot
CallId: 1a008480-2b3e-4c3e-b4d3-f04d5c0f8757
TenantId: 34f52fbd-4f7e-4551-baa6-228553fac9f1
TransactionDirection: Outgoing
TraceType: HttpRequest
request: POST https://graph.microsoft.com/v1.0/communications/calls/1a008480-2b3e-4c3e-b4d3-f04d5c0f8757/microsoft.graph.answer
headers:
  Scenario-Id: 3ee52050-835e-4191-807c-570e172d8e19
  Client-Request-Id: 6b18715e-cfdf-49c1-b8d4-f5d9f8eb323a
  User-Agent: GraphCommunicationsClient-CallingBot/1.2.0.7270
  Authorization: (redacted)
  Content-Type: application/json; charset=utf-8
{
  "$id": "1",
  "callbackUri": "https://bce6-52-184-85-143.ngrok-free.app/callback",
  "mediaConfig": {
    "@odata.type": "#microsoft.graph.appHostedMediaConfig",
    "blob": "{\"mpUri\":null,\"mpHttpUri\":\"https://www.jobfsd.com:15616/MediaProcessor/v1\",\"audioRenderContexts\":[\"07c3cbd7-0176-4449-9b10-fa105397dd9c\"],\"videoRenderContexts\":[\"deac8fe7-e247-4720-92fe-fd3b6e64cda5\",\"edb96387-f419-4933-8b55-1c382b280346\",\"3ed53c0c-6ae0-4a57-aed3-cf5132170f66\",\"905497c5-3f2a-4f4c-aac3-66844b88f8bb\"],\"vbssRenderContexts\":[\"03991715-553e-46b9-94ea-11826f811d49\"],\"audioSourceContexts\":[\"5ea0f7d8-8bcf-4abb-9991-2fdf864b1bc6\"],\"videoSourceContexts\":[\"d4fd253b-1ff9-465a-af08-1eb9b2cb32be\"],\"vbssSourceContexts\":[\"3ba9a66c-d015-42d7-bd8a-1cfaa855a8a8\"],\"dataRenderContexts\":null,\"dataSourceContexts\":null,\"supportedAudioFormat\":\"Pcm16K\",\"videoSinkEncodingFormats\":[\"H264\",\"H264\",\"H264\",\"H264\"],\"vbssSinkEncodingFormats\":[\"H264\"],\"initialScreenSharingRole\":\"Viewer\",\"mpMediaSessionId\":\"577479ff-99cb-44f0-b81b-f99ff02b83c4\",\"regionAffinity\":null,\"skypeMediaBotsVersion\":\"1.27.0.0002\",\"mediaStackVersion\":\"2023.27.1.5\",\"mpVersion\":\"8.0.0.3354\",\"callId\":\"1a008480-2b3e-4c3e-b4d3-f04d5c0f8757\",\"targetFrameworkVersion\":\"net6.0\"}"
  },
  "acceptedModalities": [
    "Audio",
    "Video",
    "VideoBasedScreenSharing"
  ],
  "participantCapacity": 0
}
$>2024-08-20T03:30:33.9239946Z Info: CommunicationsClientExtensions.cs:158 LogAndCreateResponse
ScenarioId: 3ee52050-835e-4191-807c-570e172d8e19
AppId: 9bc53939-e548-42d6-8444-82005bed5c41
AppName: CallingBot
TransactionDirection: Incoming
TraceType: HttpResponse
ResponseTime: 2228
request: POST http://localhost:3978/callback
response: 202 Accepted
headers:
  Client-Request-Id: 687a9444-f767-47c3-b3cf-6dd696cf37f5
  Scenario-Id: 3ee52050-835e-4191-807c-570e172d8e19
$>2024-08-20T03:30:33.9133065Z Info: CommunicationsClientExtensions.cs:156 LogAndCreateResponse
ScenarioId: 3ee52050-835e-4191-807c-570e172d8e19
AppId: 9bc53939-e548-42d6-8444-82005bed5c41
AppName: CallingBot
TransactionDirection: Incoming
TraceType: HttpRequest
request: POST http://localhost:3978/callback
headers:
  Accept: application/json
  Host: localhost:3978
  User-Agent: Microsoft-Skype/3.0,(Calling/1.0)
  Accept-Encoding: (redacted)
  Authorization: (redacted)
  Ms-Teams-Partition: (redacted)
  Ms-Teams-Region: (redacted)
  Ms-Teams-Ring: (redacted)
  X-Forwarded-For: (redacted)
  X-Forwarded-Host: bce6-52-184-85-143.ngrok-free.app
  X-Forwarded-Proto: https
  X-Microsoft-Skype-Caller-Region: apac
  X-Microsoft-Skype-Chain-Id: 3ee52050-835e-4191-807c-570e172d8e19
  X-Microsoft-Skype-Message-Id: 687a9444-f767-47c3-b3cf-6dd696cf37f5
{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "Created",
      "resourceUrl": "/communications/calls/1a008480-2b3e-4c3e-b4d3-f04d5c0f8757",
      "resource": "/app/calls/1a008480-2b3e-4c3e-b4d3-f04d5c0f8757",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "callbackUri": "https://bce6-52-184-85-143.ngrok-free.app/callback",
        "callChainId": "3ee52050-835e-4191-807c-570e172d8e19",
        "direction": "Incoming",
        "incomingContext": {
          "@odata.type": "#microsoft.graph.incomingContext",
          "sourceParticipantId": "f0c9a605-ecb7-4dd6-b1a6-fd4815dd9bf9"
        },
        "myParticipantId": "7b2fb7b2-5e1e-4982-8284-3d2fb165696d",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "endpointType": "Default",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "4b75189b-c195-403b-bac4-bf03f2295ebc",
              "tenantId": "34f52fbd-4f7e-4551-baa6-228553fac9f1"
            }
          },
          "languageId": "en-US",
          "region": "apac",
          "id": "f0c9a605-ecb7-4dd6-b1a6-fd4815dd9bf9"
        },
        "state": "Incoming",
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "id": "9bc53939-e548-42d6-8444-82005bed5c41"
              }
            },
            "endpointType": "(Generic: 9hgMb3WF)",
            "id": "7b2fb7b2-5e1e-4982-8284-3d2fb165696d",
            "region": "",
            "languageId": ""
          }
        ],
        "tenantId": "34f52fbd-4f7e-4551-baa6-228553fac9f1",
        "id": "1a008480-2b3e-4c3e-b4d3-f04d5c0f8757",
        "mediaHostedRegion": "Unknown",
        "applicationMetadata": {
          "botData": {
            "isMultiParty": false,
            "applicationType": null
          }
        }
      }
    }
  ]
}

Aug 20 '24 03:08 j40903272

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Callee could not be reached

microsoft-graph-comms-samples
microsoft-graph-comms-samples copied to clipboard