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Published 20 hours ago • verified publisher icon microsoftgraph

IVR scenarios

Open stefan2410 opened this issue 5 years ago • 1 comments

Describe the issue In the documentation - IVR scenarios , it says Playing an audio prompt - for example, when a call is placed in a customer service agent's queue. Record - for example, to record the caller's audio, usually after they heard a prompt with options. How can I implement that? any sample? I would need the callId (resourceId) , how can I get it? What kind of application should I develop in order to get the callId of the current call of any user in the queue?

stefan2410 avatar Jul 30 '19 00:07 stefan2410

Heres a sample that implements a simple IVR scenario: https://github.com/microsoftgraph/microsoft-graph-comms-samples/tree/master/Samples/V1.0Samples/StatelessSamples/SimpleIvrBot

InDieTasten avatar Feb 08 '24 14:02 InDieTasten