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Install from msstore error

Open mangkoran opened this issue 2 years ago • 12 comments

Brief description of your issue

Install from msstore returns error.

Verifying/Requesting package acquisition...
Verifying/Requesting package acquisition failed: server error'

Steps to reproduce

  1. winget install xxxxxx, change to any msstore package hash (e.g., WA Beta: 9nbdxk71nk08)

Expected behavior

Package installed

Actual behavior

Packaged failed to install.

Verifying/Requesting package acquisition...
Verifying/Requesting package acquisition failed: server error

Environment

Windows: Windows.Desktop v10.0.22000.593
Package: Microsoft.DesktopAppInstaller v1.17.10271.0

mangkoran avatar Mar 30 '22 10:03 mangkoran

@mangkoran

Can you try with verbose logs and share the log output? You can add "--verbose-logsto the end of the command. The log location is displayed viawinget --info`.

denelon avatar Mar 30 '22 15:03 denelon

Just now I tried to install it again and now success. Thus, I cannot reproduce the error again. Should it be closed then?

mangkoran avatar Mar 30 '22 23:03 mangkoran

I'll close it. Be sure to reopen if you see this again.

denelon avatar Mar 30 '22 23:03 denelon

Getting the same error with a different Store app.

winget install `
            --id 9N4WGH0Z6VHQ `
            --accept-package-agreements `
            --accept-source-agreements `
            --silent

It does successfully show the package description.

github-account1111 avatar Aug 18 '22 20:08 github-account1111

I was able to reproduce this error. I've reported it to the Microsoft Store team.

denelon avatar Aug 18 '22 22:08 denelon

Had the same problem, uploaded my logs to pastebin here.

just-a-hriday avatar Aug 25 '22 02:08 just-a-hriday

Same here with MS People app:


winget install 9NBLGGH10PG8 Found Microsoft People [9NBLGGH10PG8] Version Unknown This package is provided through Microsoft Store. winget may need to acquire the package from Microsoft Store on behalf of the current user. Version: Unknown Publisher: Microsoft Corporation Description: People in Windows 10 puts all the ways you connect with all your friends, family, colleagues, and acquaintances in one place, so it’s faster than ever to keep in touch. Check out what your people are up to across the services they use and choose how you want to connect with them. License: http://go.microsoft.com/fwlink/?LinkID=530144 Privacy Url: http://go.microsoft.com/fwlink/?LinkID=521839 Copyright: © 2015 Microsoft Corporation. Agreements: Category: Utilities & tools Pricing: Free Free Trial: No Terms of Transaction: https://aka.ms/microsoft-store-terms-of-transaction Seizure Warning: https://aka.ms/microsoft-store-seizure-warning Store License Terms: https://aka.ms/microsoft-store-license

The publisher requires that you view the above information and accept the agreements before installing. Do you agree to the terms? [Y] Yes [N] No: y Verifying/Requesting package acquisition... Verifying/Requesting package acquisition failed: server error

on Windows 11 (MS Account store blocked, corporate policy)

sgrienen avatar Aug 31 '22 12:08 sgrienen

WinGet-2022-09-01-10-46-25.968.log

Attached a verbose log file, in case it helps... same issue with Outlook for Windows (preview)

sgrienen avatar Sep 01 '22 08:09 sgrienen

Also getting the same error with another store app - Attached the winget logs WinGet-2022-09-15-15-11-41.641.log

River2906 avatar Sep 15 '22 05:09 River2906

this did the trick for me: echo Y | winget install xxxxxxxx

vctrt1 avatar Oct 04 '22 16:10 vctrt1

I have the same issue with the Amazon Appstore app. Logs: WinGet-2022-10-08-16-17-57.822.log

geiszla avatar Oct 08 '22 14:10 geiszla

Also the same issue with Amazon Appstore:

WinGet-2022-10-12-14-23-55.485.log

jtmullen avatar Oct 12 '22 21:10 jtmullen

same here, with pdn WinGet-2023-01-03-11-04-44.479.log

brmonaghan avatar Jan 03 '23 16:01 brmonaghan

Any Update on this issue? I'm encountering the issue today and curious what the solution is

Command: winget install "Real FTP" --accept-package-agreements --accept-source-agreements --dependency --source msstore --verbose-logs

WinGet-2023-04-05-18-31-34.481.log

coop3406 avatar Apr 05 '23 22:04 coop3406

Also experiencing this issue...

koreytm avatar Apr 06 '23 19:04 koreytm

If you file an issue through Feedback Hub for a Store related category (like Microsoft Store > Downloading, installing and updating) and send the link to it, that should collect the data we need to be able to investigate the issue further. Since it is happening within the Store APIs, we don't have much in the way of useful information in our own log file.

JohnMcPMS avatar Apr 06 '23 20:04 JohnMcPMS

Hello @JohnMcPMS - I have created an issue in the Feedback Hub for this. Here is the link to the post:

https://aka.ms/AAk8q10

I attached the verbose log I collected to the issue. I also ran the recording function in the feedback app to recreate the steps during which the issue presented itself. If you need anything else, let me know.

koreytm avatar Apr 06 '23 21:04 koreytm

Experiencing this as well with winget. When I use the MSStore GUI, installing the package proceeds without error. I opened a issue through feedback hub. https://aka.ms/AAkdo1e. Here is the snippet of the error:

2023-04-12 09:48:44.673 [CLI ] Get user entitlement. 2023-04-12 09:48:45.611 [CLI ] Get entitlement succeeded. Server error. ProductId: 9PKTQ5699M62 2023-04-12 09:48:45.612 [CLI ] Terminating context: 0x8a15001e at D:\a_work\1\s\external\pkg\src\AppInstallerCLICore\Workflows\MSStoreInstallerHandler.cpp:8c

darrellarbaugh avatar Apr 12 '23 13:04 darrellarbaugh

Any update on this issue??

coop3406 avatar Apr 20 '23 07:04 coop3406

We've been able to reproduce:

  • #3166

We're working with the Microsoft Store team to see what the root cause is.

denelon avatar Apr 20 '23 15:04 denelon

We've been able to reproduce:

We're working with the Microsoft Store team to see what the root cause is.

Good! Will this fix Paint.NET not installing even when I paid for it 5 years ago?

brmonaghan avatar Apr 20 '23 15:04 brmonaghan

Not yet. That's part of:

  • #908

I don't believe any changes will need to be made to WinGet. It's primarily work we're coordinating with the Microsoft Store team. Please add your 👍 to that issue.

The "msstore" source currently only works for Apps that are "Free" and rated "e" for everyone.

denelon avatar Apr 20 '23 17:04 denelon

Not yet. That's part of:

I don't believe any changes will need to be made to WinGet. It's primarily work we're coordinating with the Microsoft Store team. Please add your 👍 to that issue.

The "msstore" source currently only works for Apps that are "Free" and rated "e" for everyone.

Welp, there's my answer. Guess I won't be installing PDN from Winget anytime soon. 😕

brmonaghan avatar Apr 20 '23 17:04 brmonaghan

WORKS NOW! Thank you SO Much for this! It appears that PDN is now in zip format! 😊

brmonaghan avatar Apr 28 '23 21:04 brmonaghan