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[MSAL] Endless "Just a moment..." screen when going through auth flow

Open TylerLeonhardt opened this issue 10 months ago • 7 comments

No errors occurred; it just hangs on "Just a moment" indefinitely after selecting my email address on the login screen.

Image

Originally posted by @BrunoCQ in https://github.com/microsoft/vscode/issues/240581#issuecomment-2656584537

TylerLeonhardt avatar Feb 21 '25 18:02 TylerLeonhardt

The logs provided:


1- This is when selecting my already saved email (i.e. without the need of inserting password/MFA)

2025-02-14 09:18:22.236 [info] [getSessions] [https://management.core.windows.net/.default] starting
2025-02-14 09:18:22.236 [debug] [getOrCreate] [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/organizations] PublicClientApplicationManager cache hit
2025-02-14 09:18:22.236 [info] [getSessions] [https://management.core.windows.net/.default] returned 0 session(s)
2025-02-14 09:18:23.376 [info] [createSession] [https://management.core.windows.net/.default] starting
2025-02-14 09:18:23.376 [debug] [getOrCreate] [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/organizations] PublicClientApplicationManager cache hit
2025-02-14 09:18:23.376 [info] Trying default msal flow...
2025-02-14 09:18:23.377 [debug] [acquireTokenInteractive] [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/organizations] [https://management.core.windows.net/.default] loopbackClientOverride: false
2025-02-14 09:18:23.381 [debug] [Fri, 14 Feb 2025 01:18:23 GMT] : [716f7aa4-f448-4405-a3d8-3cc582ff37bb] : @azure/[email protected] : Info - Calling native interop SignInInteractively API
2025-02-14 09:18:23.382 [warning] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0001]	WARNING	SetAuthorityUri:78	Initializing authority from URI 'https://login.microsoftonline.com/organizations' without authority type, defaulting to MsSts
2025-02-14 09:18:23.382 [debug] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0005]	INFO   	SetCorrelationId:259	Set correlation ID: 716f7aa4-f448-4405-a3d8-3cc582ff37bb
2025-02-14 09:18:23.382 [debug] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0005]	INFO   	ExecuteInteractiveRequest:1160	The original authority is 'https://login.microsoftonline.com/organizations'
2025-02-14 09:18:23.382 [warning] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0005]	WARNING	TryNormalizeRealm:2450	No HomeAccountId provided to normalize the realm
2025-02-14 09:18:23.382 [debug] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0005]	INFO   	ExecuteInteractiveRequest:1171	The normalized realm is ''
2025-02-14 09:18:23.384 [debug] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0005]	INFO   	ModifyAndValidateAuthParameters:216	Additional query parameter added successfully. Key: '(pii)' Value: '(pii)'
2025-02-14 09:18:23.385 [debug] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0005]	INFO   	ModifyAndValidateAuthParameters:240	Authority Realm: organizations
2025-02-14 09:18:23.385 [warning] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0005]	WARNING	TryEnqueueMsaDeviceCredentialAcquisitionAndContinue:1053	MsaDeviceOperationProvider is not available. Not attempting to register the device.
2025-02-14 09:18:23.386 [warning] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0002]	WARNING	ReturnResponseDueToMissingParameter:709	Attempted to read cache with a non-normalized realm, access token and ID token reads will fail
2025-02-14 09:18:23.386 [warning] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0002]	WARNING	ReadAccountById:272	Account id is empty - account not found
2025-02-14 09:18:23.387 [debug] [Fri, 14 Feb 2025 01:18:23 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0002]	INFO   	GetCurrentWindowHandleForUIFlow:469	Specified brokerWindowHandle is valid.
2025-02-14 09:19:22.053 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	ErrorInternalImpl:116	Created an error: 9zeuv, StatusInternal::UserCanceled, InternalEvent::None, Context 'User canceled the flow'
2025-02-14 09:19:22.053 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:423	Printing Telemetry for Correlation ID: 716f7aa4-f448-4405-a3d8-3cc582ff37bb
2025-02-14 09:19:22.054 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: start_time, Value: 2025-02-14T01:18:23.000Z
2025-02-14 09:19:22.054 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_name, Value: SignInInteractively
2025-02-14 09:19:22.055 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: was_request_throttled, Value: false
2025-02-14 09:19:22.055 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: authority_type, Value: Unknown
2025-02-14 09:19:22.055 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: msal_version, Value: 1.1.0+local
2025-02-14 09:19:22.055 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_status_code, Value: StatusInternal::UserCanceled
2025-02-14 09:19:22.056 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: client_id, Value: aebc6443-996d-45c2-90f0-388ff96faa56
2025-02-14 09:19:22.056 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: correlation_id, Value: 716f7aa4-f448-4405-a3d8-3cc582ff37bb
2025-02-14 09:19:22.056 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: broker_app_used, Value: true
2025-02-14 09:19:22.056 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: stop_time, Value: 2025-02-14T01:19:22.000Z
2025-02-14 09:19:22.057 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: all_error_tags, Value: 9zeuv
2025-02-14 09:19:22.057 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: msalruntime_version, Value: 0.17.1
2025-02-14 09:19:22.057 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: original_authority, Value: https://login.microsoftonline.com/organizations
2025-02-14 09:19:22.058 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: request_eligible_for_broker, Value: true
2025-02-14 09:19:22.058 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: additional_query_parameters_count, Value: 1
2025-02-14 09:19:22.058 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: read_token_last_error, Value: missing required parameter
2025-02-14 09:19:22.058 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: auth_flow, Value: Broker
2025-02-14 09:19:22.059 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: ui_event_count, Value: 1
2025-02-14 09:19:22.059 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: authorization_type, Value: Interactive
2025-02-14 09:19:22.060 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_error_code, Value: 0
2025-02-14 09:19:22.060 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_error_tag, Value: 9zeuv
2025-02-14 09:19:22.060 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_error_context, Value: User canceled the flow
2025-02-14 09:19:22.061 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: is_successful, Value: false
2025-02-14 09:19:22.061 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: request_duration, Value: 58671
2025-02-14 09:19:22.061 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:436	Printing Execution Flow:
2025-02-14 09:19:22.061 [debug] [Fri, 14 Feb 2025 01:19:22 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:444	{"t":"646u1","tid":5,"ts":0,"l":2},{"t":"4s7ub","tid":5,"ts":0,"l":2},{"t":"4sufd","tid":5,"ts":0,"s":2,"l":2},{"t":"4swgg","tid":5,"ts":0,"s":10,"l":2},{"t":"4swgf","tid":5,"ts":0,"s":1,"l":2},{"t":"4swgi","tid":2,"ts":0,"s":10,"l":2},{"t":"8dqim","tid":2,"ts":0,"l":2},{"t":"8dqkl","tid":2,"ts":0,"l":2,"a":9,"ie":0},{"t":"4ly8o","tid":2,"ts":0,"l":2},{"t":"4wqnh","tid":4,"ts":1,"l":2},{"t":"4wqni","tid":4,"ts":7,"l":2},{"t":"4u2f5","tid":4,"ts":58,"l":2},{"t":"4wqm9","tid":4,"ts":58,"l":2},{"t":"4o9ak","tid":4,"ts":58,"l":2},{"t":"4o9ai","tid":4,"ts":58,"l":2},{"t":"8dqkn","tid":4,"ts":58668,"l":2,"a":5,"ie":1},{"t":"8dqko","tid":4,"ts":58669,"l":2,"a":9,"ie":1},{"t":"646u1","tid":4,"ts":58669,"l":2}
2025-02-14 09:19:22.210 [info] [getSessions] [all] starting
2025-02-14 09:19:22.210 [info] [getSessions] [all] returned 0 session(s)

2- Below is when I select "Use another account" and manually insert my email and password

2025-02-14 09:20:16.052 [info] [getSessions] [https://management.core.windows.net/.default] starting
2025-02-14 09:20:16.052 [debug] [getOrCreate] [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/organizations] PublicClientApplicationManager cache hit
2025-02-14 09:20:16.052 [info] [getSessions] [https://management.core.windows.net/.default] returned 0 session(s)
2025-02-14 09:20:17.170 [info] [createSession] [https://management.core.windows.net/.default] starting
2025-02-14 09:20:17.170 [debug] [getOrCreate] [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/organizations] PublicClientApplicationManager cache hit
2025-02-14 09:20:17.171 [info] Trying default msal flow...
2025-02-14 09:20:17.171 [debug] [acquireTokenInteractive] [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/organizations] [https://management.core.windows.net/.default] loopbackClientOverride: false
2025-02-14 09:20:17.175 [debug] [Fri, 14 Feb 2025 01:20:17 GMT] : [76d74a7d-f8fd-4a9a-9de5-08d60ae60b16] : @azure/[email protected] : Info - Calling native interop SignInInteractively API
2025-02-14 09:20:17.175 [warning] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0001]	WARNING	SetAuthorityUri:78	Initializing authority from URI 'https://login.microsoftonline.com/organizations' without authority type, defaulting to MsSts
2025-02-14 09:20:17.176 [debug] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0006]	INFO   	SetCorrelationId:259	Set correlation ID: 76d74a7d-f8fd-4a9a-9de5-08d60ae60b16
2025-02-14 09:20:17.176 [debug] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0006]	INFO   	ExecuteInteractiveRequest:1160	The original authority is 'https://login.microsoftonline.com/organizations'
2025-02-14 09:20:17.176 [warning] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0006]	WARNING	TryNormalizeRealm:2450	No HomeAccountId provided to normalize the realm
2025-02-14 09:20:17.176 [debug] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0006]	INFO   	ExecuteInteractiveRequest:1171	The normalized realm is ''
2025-02-14 09:20:17.179 [debug] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0006]	INFO   	ModifyAndValidateAuthParameters:216	Additional query parameter added successfully. Key: '(pii)' Value: '(pii)'
2025-02-14 09:20:17.180 [debug] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0006]	INFO   	ModifyAndValidateAuthParameters:240	Authority Realm: organizations
2025-02-14 09:20:17.180 [warning] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0006]	WARNING	TryEnqueueMsaDeviceCredentialAcquisitionAndContinue:1053	MsaDeviceOperationProvider is not available. Not attempting to register the device.
2025-02-14 09:20:17.180 [warning] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0002]	WARNING	ReturnResponseDueToMissingParameter:709	Attempted to read cache with a non-normalized realm, access token and ID token reads will fail
2025-02-14 09:20:17.180 [warning] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Warning - [MSAL:0002]	WARNING	ReadAccountById:272	Account id is empty - account not found
2025-02-14 09:20:17.180 [debug] [Fri, 14 Feb 2025 01:20:17 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0002]	INFO   	GetCurrentWindowHandleForUIFlow:469	Specified brokerWindowHandle is valid.
2025-02-14 09:21:29.678 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	ErrorInternalImpl:116	Created an error: 9zeuv, StatusInternal::UserCanceled, InternalEvent::None, Context 'User canceled the flow'
2025-02-14 09:21:29.678 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:423	Printing Telemetry for Correlation ID: 76d74a7d-f8fd-4a9a-9de5-08d60ae60b16
2025-02-14 09:21:29.678 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: start_time, Value: 2025-02-14T01:20:17.000Z
2025-02-14 09:21:29.679 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_name, Value: SignInInteractively
2025-02-14 09:21:29.679 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: was_request_throttled, Value: false
2025-02-14 09:21:29.679 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: authority_type, Value: Unknown
2025-02-14 09:21:29.679 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: msal_version, Value: 1.1.0+local
2025-02-14 09:21:29.679 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_status_code, Value: StatusInternal::UserCanceled
2025-02-14 09:21:29.680 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: client_id, Value: aebc6443-996d-45c2-90f0-388ff96faa56
2025-02-14 09:21:29.680 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: correlation_id, Value: 76d74a7d-f8fd-4a9a-9de5-08d60ae60b16
2025-02-14 09:21:29.681 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: broker_app_used, Value: true
2025-02-14 09:21:29.683 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: stop_time, Value: 2025-02-14T01:21:29.000Z
2025-02-14 09:21:29.684 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: all_error_tags, Value: 9zeuv
2025-02-14 09:21:29.684 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: msalruntime_version, Value: 0.17.1
2025-02-14 09:21:29.684 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: original_authority, Value: https://login.microsoftonline.com/organizations
2025-02-14 09:21:29.684 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: request_eligible_for_broker, Value: true
2025-02-14 09:21:29.685 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: additional_query_parameters_count, Value: 1
2025-02-14 09:21:29.685 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: read_token_last_error, Value: missing required parameter
2025-02-14 09:21:29.685 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: auth_flow, Value: Broker
2025-02-14 09:21:29.685 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: ui_event_count, Value: 1
2025-02-14 09:21:29.686 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: authorization_type, Value: Interactive
2025-02-14 09:21:29.686 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_error_code, Value: 0
2025-02-14 09:21:29.686 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_error_tag, Value: 9zeuv
2025-02-14 09:21:29.686 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: api_error_context, Value: User canceled the flow
2025-02-14 09:21:29.687 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: is_successful, Value: false
2025-02-14 09:21:29.687 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:431	Key: request_duration, Value: 72502
2025-02-14 09:21:29.687 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:436	Printing Execution Flow:
2025-02-14 09:21:29.687 [debug] [Fri, 14 Feb 2025 01:21:29 GMT] : [aebc6443-996d-45c2-90f0-388ff96faa56] [https://login.microsoftonline.com/213709fd-aa6f-4844-affa-7018068c8888] : @azure/[email protected] : Info - [MSAL:0004]	INFO   	LogTelemetryData:444	{"t":"646u1","tid":6,"ts":0,"l":2},{"t":"4s7ub","tid":6,"ts":0,"l":2},{"t":"4sufd","tid":6,"ts":0,"s":2,"l":2},{"t":"4swgg","tid":6,"ts":0,"s":11,"l":2},{"t":"4swgf","tid":6,"ts":0,"s":1,"l":2},{"t":"4swgi","tid":2,"ts":0,"s":11,"l":2},{"t":"8dqim","tid":2,"ts":0,"l":2},{"t":"8dqkl","tid":2,"ts":0,"l":2,"a":9,"ie":0},{"t":"4ly8o","tid":2,"ts":0,"l":2},{"t":"4wqnh","tid":4,"ts":1,"l":2},{"t":"4wqni","tid":4,"ts":5,"l":2},{"t":"4u2f5","tid":4,"ts":57,"l":2},{"t":"4wqm9","tid":4,"ts":57,"l":2},{"t":"4o9ak","tid":4,"ts":57,"l":2},{"t":"4o9ai","tid":4,"ts":58,"l":2},{"t":"8dqkn","tid":4,"ts":72499,"l":2,"a":5,"ie":1},{"t":"8dqko","tid":4,"ts":72499,"l":2,"a":9,"ie":1},{"t":"646u1","tid":4,"ts":72499,"l":2}
2025-02-14 09:21:29.721 [info] [getSessions] [all] starting
2025-02-14 09:21:29.722 [info] [getSessions] [all] returned 0 session(s)

TylerLeonhardt avatar Feb 21 '25 18:02 TylerLeonhardt

Unfortunately, this issue appears to be in the Microsoft identity runtime that works with Windows to complete the authentication. This is not a component maintained by VS Code - We are simply consumers.

My ask for you is to do some research on the error... mentioning WAM, Microsoft Identity, Windows... to see if you can unblock yourself, or chat with your IT Admin to engage with Microsoft 365 support.

While you're doing that, I will chat with my contacts on the Identity team to see if they can help.

TylerLeonhardt avatar Feb 21 '25 18:02 TylerLeonhardt

Achei raso.

RafaelCavallaroRossi avatar Feb 21 '25 23:02 RafaelCavallaroRossi

It's really hard to use, I can't understand the elimination of the previous way of logging in using the webpage, it makes everything complicated and I'm going to stop using this software!

mrmyn avatar Feb 26 '25 01:02 mrmyn

@BrunoCQ is this account that gives you this behavior a personal Microsoft account or a Work/School account?

TylerLeonhardt avatar May 09 '25 23:05 TylerLeonhardt

@BrunoCQ is this account that gives you this behavior a personal Microsoft account or a Work/School account?

Work account domain @aissie.com.au

BrunoCQ avatar May 09 '25 23:05 BrunoCQ

@BrunoCQ have you reached out to your company's Microsoft support contacts? Did you get anything from them?

TylerLeonhardt avatar May 22 '25 20:05 TylerLeonhardt

This issue has been closed automatically because it needs more information and has not had recent activity. See also our issue reporting guidelines.

Happy Coding!