microsoft
Unable to add Team Member
Hi, I am using the free MS Clarity version. I have a project with 1 admin and 2 team members. When I add a 3rd team member, there is no link sent as invitation. Many thanks in advance
@powerclima ,Could you please make sure there are not more than 10 pending invites to your project. There's no limit on the number of users you can add to a project. However, only 10 pending invites are allowed at a time.
Our team is also having this exact same issue. Currently we have three projects and invite e-mails are not being sent at the moment. This issue has now been present at least couple of days for us. We don't have any pending invites (at least those are not visible in the UI e.g. under settings -> team)
Hi Jani,
Are you able to see below notification when email invite was sent or are you getting any error notification? Could you please try by cancelling existing pending invites and let us know if any issues.
@.***
Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.@.> @.***
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From: Jani V @.> Sent: Wednesday, March 22, 2023 5:20 AM To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Unable to add Team Member (Issue #360)
Our team is also having this exact same issue. Currently we have three projects and invite e-mails are not being sent at the moment. This issue has now been present at least couple of days for us. We don't have any pending invites (at least those are not visible in the UI e.g. under settings -> team
Reply to this email directly, view it on GitHubhttps://github.com/microsoft/clarity/issues/360#issuecomment-1479477174, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ3EJP4EIKRKOU3Z4U3W5LU6ZANCNFSM6AAAAAAVTJK5KU. You are receiving this because you commented.Message ID: @.@.>>
We're not getting any error messages and all previous "pending" invites were cancelled. There are also not errors in console / network tab
Hi Jani,
Cancelling existing invite and resending new invite also not working? If yes, please share project ID to investigate further.
Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.@.> @.***
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From: Jani @.> Sent: Monday, March 27, 2023 12:41 AM To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Unable to add Team Member (Issue #360)
We're not getting any error messages and all previous "pending" invites were cancelled. There are also not errors in console / network tab
Reply to this email directly, view it on GitHubhttps://github.com/microsoft/clarity/issues/360#issuecomment-1484655527, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ5AWMTVRP6WQLVLXLLW6E77RANCNFSM6AAAAAAVTJK5KU. You are receiving this because you commented.Message ID: @.@.>>
No, cancelling exiting ones and sending new invite doesn't work.
Any other way to share project ID than post it here in public?
Br, Jani
Hello,
Please share project ID and screenshot of invite list from your project to our support alias @.@.> to investigate the issue further.
Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.@.> @.***
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From: Jani @.> Sent: Wednesday, March 29, 2023 5:06 AM To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Unable to add Team Member (Issue #360)
No, cancelling exiting ones and sending new invite doesn't work.
Any other way to share project ID than post it here in public?
Br, Jani
Reply to this email directly, view it on GitHubhttps://github.com/microsoft/clarity/issues/360#issuecomment-1488477160, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ2E73YU552OTJNQXV3W6QQQVANCNFSM6AAAAAAVTJK5KU. You are receiving this because you commented.Message ID: @.@.>>
Hello, Please share project ID and screenshot of invite list from your project to our support alias @.@.> to investigate the issue further. Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.@.> @.*** Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system. From: Jani @.> Sent: Wednesday, March 29, 2023 5:06 AM To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Unable to add Team Member (Issue #360) No, cancelling exiting ones and sending new invite doesn't work. Any other way to share project ID than post it here in public? Br, Jani - Reply to this email directly, view it on GitHub<#360 (comment)>, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ2E73YU552OTJNQXV3W6QQQVANCNFSM6AAAAAAVTJK5KU. You are receiving this because you commented.Message ID: @.@.>>
From our side, invitations are now working. Issue was in our end and for some reason all invitation emails were treated as a spam and those didn't reach e-mail inboxes / spam folders etc but were parsed out already on server side. (Although at the same time Clarity recap emails were working correctly)
Hi, we are having the same problems in Microsoft Clarity. We are trying to add business mails and personal gmails but the invitations are not reaching the new members. Until Wednesday everything was working fine.
We are having this problem as well today. Signed up and tried to add new team members and they don't get any emails.
I'm having the same issue too. 3 members were invited, they haven't received the invite email. I invited about 4 memebers 4 months back, they all worked, they are now members. Something is broken in Microsoft Clarity few days back.
Hello,
On Friday we had issue with email invitations not delivering which is fixed now. Please cancel the existing invites and resend new invitation. Let us know if you are still facing any issue.
Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.@.> @.***
Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system.
From: SenG @.> Sent: Friday, May 17, 2024 7:37 PM To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Comment @.> Subject: Re: [microsoft/clarity] Unable to add Team Member (Issue #360)
I'm having the same issue too. 3 members were invited, they haven't received the invite email. I invited about 4 memebers 4 months back, they all worked, they are now members. Something is broken in Microsoft Clarity few days back.
Reply to this email directly, view it on GitHubhttps://github.com/microsoft/clarity/issues/360#issuecomment-2118607193, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ44H77ZHXTOMWIKY2LZC25GRAVCNFSM6AAAAAAVTJK5KWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJYGYYDOMJZGM. You are receiving this because you commented.Message ID: @.@.>>
I am now having the same issue. Even a new account cannot create users.
I am having the same issue today all day and it has not been yet resolved..... @ClaritySupport - please take a look at this one. :) It looks like this happens once a year :D
I am facing the same issue of team member not getting added! @ClaritySupport - please take a look at this one. :).
This issue is resolved.
Thanks, Clarity Support Team Visit our docs!: https://docs.microsoft.com/en-us/clarity @.@.> @.***
Confidentiality note: This e-mail, and any attachment to it, contains privileged and confidential information intended only for the use of the individual(s) or entity named in the e-mail. If the reader of the e-mail is not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that reading it is strictly prohibited. If you have received this e-mail in error, please immediately return it to the sender and delete it from your system.
From: Muhammad Salman Aziz @.> Sent: Monday, May 12, 2025 9:54 AM To: microsoft/clarity @.> Cc: Microsoft Clarity Support @.>; Mention @.> Subject: Re: [microsoft/clarity] Unable to add Team Member (Issue #360)
[https://avatars.githubusercontent.com/u/85288719?s=20&v=4]salman-aziz-4425 left a comment (microsoft/clarity#360)https://github.com/microsoft/clarity/issues/360#issuecomment-2873290696
I am facing the same issue of team member not getting added! @ClaritySupporthttps://github.com/ClaritySupport - please take a look at this one. :).
Reply to this email directly, view it on GitHubhttps://github.com/microsoft/clarity/issues/360#issuecomment-2873290696, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AW5BXQ6MWNZLO3ZYEUTA3UT26DGZHAVCNFSM6AAAAAB444T6MGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDQNZTGI4TANRZGY. You are receiving this because you were mentioned.Message ID: @.@.>>