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Heatmaps only loads the html

Open caiquesc opened this issue 3 years ago • 2 comments

My heatmap is not loading as it should, my site view is normal, but when I go to see Clarity's heatmap, it only loads the html, I believe it may be a CSS or programming problem on my site.

Because Clarity has a high error rate in javascript. Can anybody help me?

mapa de calor

caiquesc avatar Sep 21 '22 17:09 caiquesc

Same issue here Are you running on angular? I believe clarity still cannot work on angular sites

Netanel018 avatar Sep 22 '22 06:09 Netanel018

Same issue here Are you running on angular? I believe clarity still cannot work on angular sites

I believe I found the solution to this problem in Microsoft Ignite.

on this link: https://learn.microsoft.com/en-us/clarity/troubleshooting-heatmaps

caiquesc avatar Sep 22 '22 12:09 caiquesc

Do you use a base href tag? The same symptom occurs in #279 .

eschulma avatar Oct 18 '22 21:10 eschulma

@caiquesc , We are Clarity support team, Could you please share project ID and sample heatmap having issue to investigate further.

ClaritySupport avatar Oct 20 '22 14:10 ClaritySupport