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Clarity is not displaying the full heatmaps

Open abraga30 opened this issue 3 years ago • 10 comments

I installed the Clarity Script on a website that is hosted on the BUILDERALL platform, within the page settings I have an option to add the script and I did this to activate Clarity. So far so good, Clarity started to collect the access data, however I noticed that when using the heat map, Clarity does not let me scroll the full page, it is stuck only at the beginning of the site, follow a link with a print of the example and I look forward to this verification.

My project in clarity: desydere.com.br

https://prnt.sc/WIkLKGnXudQN

abraga30 avatar Mar 26 '22 18:03 abraga30

@abraga30 ,Scrollmap limit to maximum 40,000 pixels height. So, pages that are taller than 40000 pixels, we will only draw heatmaps till that point and then after that we will show just the page without colors.

As a workaround you can use Clarity Live extension that allows you to view recordings and heatmaps directly on your website

After downloading Clarity Live, simply navigate to your project site, select the heatmap, area heatmap, or session recording icon on the Clarity widget. The feature will launch right over the page you're on! Learn more about Clarity Live extension

Click on the link below to download Clarity Live for your browser: Microsoft Clarity Live - Microsoft Edge Addons Microsoft Clarity Live - Chrome Extension

ClaritySupport avatar Sep 15 '22 09:09 ClaritySupport