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Published 1 month ago • verified publisher icon microsoft

[BUG] AI Dev Gallery APP cannot be opened.

Open RichardsonLiao opened this issue 7 months ago • 8 comments

Describe the bug AI Dev Gallery APP installed from Microsoft Store cannot be opened.

To Reproduce Steps to reproduce the behavior:

  1. Install from Microsoft Store
  2. Click 'Open'
  3. AI Dev Gallery APP shows in blank and crashs.

Please complete the following information:

  • App Version: 0.4.1 from the Microsoft Store
  • OS Version: Windwos 11 Insider Preview 24H2
  • OS build: 26200.5603

Additional context Downloaded and works fine on another Windows 11 24H2 (26100.3476), but it's not a Copilot+ PC. I'd like to try Phi-Silica model, any other ways to run this model?

Thanks a lot.

RichardsonLiao avatar May 23 '25 02:05 RichardsonLiao

Thanks for creating an issue. Can I ask:

  • what is the device model?
  • are you on insiders dev or beta channel?
  • do you have any windows updates? If so, can you try installing them all and rebooting the device?
  • have you tried reinstalling the app?
  • any chance you can try running the app from source by cloning this repo and seeing if the issue can repro?

nmetulev avatar May 23 '25 03:05 nmetulev

Thanks for creating an issue. Can I ask:

  • what is the device model?
  • are you on insiders dev or beta channel?
  • do you have any windows updates? If so, can you try installing them all and rebooting the device?
  • have you tried reinstalling the app?
  • any chance you can try running the app from source by cloning this repo and seeing if the issue can repro?

Thanks for the reply. I am using ASUS Vivobook 14 Flip (with Ultra 7 258V). Current on Dev channel, all the updates have been installed and the device has been rebooted after updating to this OS build. Also tried fixing the APP, cleaning the data and resintalling. Since I was planning to try Phi Silica only, haven't setup VS environment yet.

RichardsonLiao avatar May 23 '25 05:05 RichardsonLiao

Thanks for the additional info. Does the AI Dev Gallery window show up at all and what do you see when it does?

nmetulev avatar May 25 '25 16:05 nmetulev

Thanks for the additional info. Does the AI Dev Gallery window show up at all and what do you see when it does?

Hi Nikola, The app window does appear, but it shows a blank white and eventually disappears. I tried building from the source code and another repo that is the example of Windows AI Foundry as well. Interestingly, All of these trials shows in blank white.

For example, when building the code, the following window shows like 3 seconds.

Image

Then shows the return code "2147942406 (0x80070006)" in the console.

Thanks a lot!

RichardsonLiao avatar May 26 '25 02:05 RichardsonLiao

This is a very weird issue - are you able to run any apps from Visual Studio, like creating a blank new WinUI app?

nmetulev avatar Jun 05 '25 20:06 nmetulev

I have similar issue, where the app from Windows Store doesn't even show up when launched. Looking in the Event Viewer, I see a DllNotFoundException related to the missing 'WinMLBootstrap.dll'

gcavestro avatar Jul 02 '25 10:07 gcavestro

@gcavestro can you try it again with the latest version v0.5.0?

weiyuanyue avatar Nov 06 '25 08:11 weiyuanyue

@gcavestro can you try it again with the latest version v0.5.0?

I confirm that the latest version 0.5.0 correctly starts

gcavestro avatar Nov 08 '25 09:11 gcavestro