WSL wont start after no changes

[neramas1221]

When running wsl in a terminal I get the error: WSL2 is not supported with your current machine configuration. Please enable the "Virtual Machine Platform" optional component and ensure virtualisation is enabled in the BIOS. Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution For information please visit https://aka.ms/enablevirtualization Error code: Wsl/Service/CreateInstance/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED

I have checked an my BIOS and settings havent changed one day WSL worked fine and the next I got this error for some reason I now have 2 versions of Windows Subsystem for linux, Windows Hypervisor Platform and VM Platform i have no idea where they came from

Any ideas on how to fix this?

Cheers

[github-actions[bot]]

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Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
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.\collect-wsl-logs.ps1

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[neramas1221]

WslLogs-2025-06-11_21-40-35.zip Here is the requested log files

[github-actions[bot]]

The log file doesn't contain any WSL traces. Please make sure that you reproduced the issue while the log collection was running.

Diagnostic information

.wslconfig found
Detected appx version: 2.4.13.0
Found no WSL traces in the logs

[neramas1221]

WslLogs-2025-06-11_21-45-31.zip

I do get this error when I run the command:

Get-WindowsOptionalFeature : Get-WindowsOptionalFeature failed. Error code = 0x800f0819
At C:\Users\conno\collect-wsl-logs.ps1:57 char:1
+ Get-WindowsOptionalFeature -Online > $folder/optional-components.txt
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Get-WindowsOptionalFeature], COMException
    + FullyQualifiedErrorId : Microsoft.Dism.Commands.GetWindowsOptionalFeatureCommand

I ran the command and the tried to start wsl

[github-actions[bot]]

Diagnostic information

.wslconfig found
Detected appx version: 2.4.13.0
Detected user visible error: Wsl/Service/CreateInstance/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED

[OneBlue]

Hmm based on the error code, it looks like the Windows optional features are in a bad state (names are duplicated somehow). Unfortunately this is probably what's causing the issue here. You can try running sfc /scannow to help fix it, but if that doesn't work you might need to reinstall Windows

[microsoft-github-policy-service[bot]]

This issue has been automatically closed since it has not had any author activity for the past 7 days. If you're still experiencing this issue please re-file it as a new issue.

Thank you!