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WslRegisterDistribution failed with error: 0x80370102 with Virtualization enabled

Open c0nsy opened this issue 1 year ago • 9 comments

Windows Version

Microsoft Windows [Version 10.0.19045.4651]

WSL Version

WSL version: 2.0.14.0

Are you using WSL 1 or WSL 2?

  • [X] WSL 2
  • [ ] WSL 1

Kernel Version

Default Version: 2

Distro Version

Ubtuntu-24.04

Other Software

Docker Desktop

Repro Steps

  1. wsl.exe --install Ubuntu-24.04 By running the above I get the following in powershell (in admin) PS C:\Windows\system32> wsl.exe --install Ubuntu-24.04 Ubuntu 24.04 LTS is already installed. Launching Ubuntu 24.04 LTS... Installing, this may take a few minutes... WslRegisterDistribution failed with error: 0x80370102 Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS. For information please visit https://aka.ms/enablevirtualization Press any key to continue..

I also have virtualization on

Expected Behavior

I expect to be able to use ubuntu/wsl/docker desktop

Actual Behavior

I am getting the error messages outlined in Diagnostic Logs

Diagnostic Logs

From Docker deploying WSL2 distributions ensuring main distro is deployed: deploying "docker-desktop": importing WSL distro "WSL2 is not supported with your current machine configuration.\r\nPlease enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS.\r\nEnable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution\r\nFor information please visit https://aka.ms/enablevirtualization\r\nError code: Wsl/Service/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED\r\n" output="docker-desktop": exit code: 4294967295: running WSL command wsl.exe C:\Windows\System32\wsl.exe --import docker-desktop <HOME>\AppData\Local\Docker\wsl\main C:\Program Files\Docker\Docker\resources\wsl\wsl-bootstrap.tar --version 2: WSL2 is not supported with your current machine configuration. Please enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS. Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution For information please visit https://aka.ms/enablevirtualization Error code: Wsl/Service/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED : exit status 0xffffffff checking if isocache exists: CreateFile \wsl$\docker-desktop-data\isocache: The network name cannot be found.

from terminal wsl --install Ubuntu Ubuntu is already installed. Launching Ubuntu... Installing, this may take a few minutes... WslRegisterDistribution failed with error: 0x80370102 Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS. For information please visit https://aka.ms/enablevirtualization Press any key to continue...

c0nsy avatar Jul 28 '24 15:07 c0nsy

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'. Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The script will output the path of the log file once done.

If this is a networking issue, please use collect-networking-logs.ps1, following the instructions here

Once completed please upload the output files to this Github issue.

Click here for more info on logging If you choose to email these logs instead of attaching to the bug, please send them to [email protected] with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

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github-actions[bot] avatar Jul 28 '24 15:07 github-actions[bot]

/question [HKLM.txt](https://github.com/user-attachments/files/16404198/HKLM. acl.txt txt) optional-components.txt P9NP.txt Winsock2.txt

[HKCU.txt](https://github.com/user-attachments/files/16404199/HKC wslservice.txt wslsupport-impl.txt

wpr.txt

bcdedit.txt U.txt) appxpackage.txt

Here are the logs

c0nsy avatar Jul 28 '24 15:07 c0nsy

Diagnostic information 
Found '/question', adding tag 'question'

github-actions[bot] avatar Jul 28 '24 15:07 github-actions[bot]

Hi I had the same issue for a while I was able to fix it by going to my BIOS and enabling NX mode in the CPU Configuration. Hope this helps.

DaanyaalSobani avatar Nov 30 '24 03:11 DaanyaalSobani

Hello, i dont have the NX mode ?

Installing, this may take a few minutes... WslRegisterDistribution failed with error: 0x80370102 Please enable the Virtual Machine Platform Windows feature and ensure virtualization is enabled in the BIOS. For information please visit https://aka.ms/enablevirtualization

same problem... i active everything the wsl need but dont work..

IAmNewKKo avatar Feb 02 '25 19:02 IAmNewKKo

Hello from my reading this is almost always to do with the bios settings.

It might not be called NX mode on your bios. I would recommend booting into your bios settings (hold F7 when booting) and looking at what CPU options you have.

DaanyaalSobani avatar Feb 02 '25 19:02 DaanyaalSobani

I have met same issue.

jairogomeztellez avatar Apr 01 '25 00:04 jairogomeztellez

PS C:\Windows\system32> wsl.exe --install -d Ubuntu-24.04 Downloading: Ubuntu 24.04 LTS Installing: Ubuntu 24.04 LTS WSL2 is not supported with your current machine configuration. Please enable the "Virtual Machine Platform" optional component and ensure virtualization is enabled in the BIOS. Enable "Virtual Machine Platform" by running: wsl.exe --install --no-distribution For information please visit https://aka.ms/enablevirtualization Error code: Wsl/InstallDistro/Service/RegisterDistro/CreateVm/HCS/HCS_E_HYPERV_NOT_INSTALLED

jairogomeztellez avatar Apr 01 '25 00:04 jairogomeztellez

Hi I had the same issue for a while I was able to fix it by going to my BIOS and enabling NX mode in the CPU Configuration. Hope this helps.

yes! I have fix ths issue yesterday by enable CPU NX mode

raymondtao avatar May 27 '25 03:05 raymondtao