microsoft
Unable to update or uninstall
Microsoft PowerToys version
0.86.0.0
Installation method
Microsoft Store
Running as admin
No
Area(s) with issue?
General
Steps to reproduce
In the General Settings of PowerToys, click the Update button
&
Click Uninstall from Windows Apps & Features
✔️ Expected Behavior
I was expecting PowerToys to update after clicking update
I was expecting PowerToys to uninstall after clicking Uninstall
❌ Actual Behavior
When I click the update now button nothing happens. Watching resource I see that is is launching a file "powertoyssetup-0.88.0-x64.exe". If I launch that file manually I receive an error window (see attachment) informing me that Setup failed, with a link to a log file. The contents of the log file are as follows.
[1638:2B00][2025-02-05T07:21:03]i001: Burn v3.14.1.8722, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Users\rstewart\AppData\Local\Temp{BE92B66E-4F8D-43FA-901B-180D9E2E3202}.cr\powertoyssetup-0.88.0-x64.exe [1638:2B00][2025-02-05T07:21:03]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]PowerToys' [1638:2B00][2025-02-05T07:21:03]i000: Initializing string variable 'MsiLogFolder' to value '[LocalAppDataFolder]\Microsoft\PowerToys' [1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'MinimumVersion' to value '0.0.0.0' [1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'TargetPowerToysVersion' to value '0.88.0' [1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'DetectedPowerToysVersion' to value '0.0.0.0' [1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'DetectedPowerToysUserVersion' to value '0.0.0.0' [1638:2B00][2025-02-05T07:21:03]i000: Initializing version variable 'DetectedWindowsBuildNumber' to value '0' [1638:2B00][2025-02-05T07:21:03]i009: Command Line: '-burn.clean.room=C:\Users\rstewart\AppData\Local\Microsoft\PowerToys\Updates\powertoyssetup-0.88.0-x64.exe -burn.filehandle.attached=720 -burn.filehandle.self=724' [1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\rstewart\AppData\Local\Microsoft\PowerToys\Updates\powertoyssetup-0.88.0-x64.exe' [1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\rstewart\AppData\Local\Microsoft\PowerToys\Updates' [1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\rstewart\AppData\Local\Temp\powertoys-bootstrapper-msi-0.88.0_20250205072103.log' [1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleName' to value 'PowerToys (Preview) x64' [1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation' [1638:6CD0][2025-02-05T07:21:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 [1638:6CD0][2025-02-05T07:21:03]i000: Setting version variable 'WixBundleFileVersion' to value '0.88.0.0' [1638:2B00][2025-02-05T07:21:03]i100: Detect begin, 3 packages [1638:2B00][2025-02-05T07:21:03]i000: Setting version variable 'DetectedPowerToysUserVersion' to value '0.86.0.0' [1638:2B00][2025-02-05T07:21:03]i000: Setting version variable 'DetectedPowerToysVersion' to value '0.87.1.0' [1638:2B00][2025-02-05T07:21:03]i000: Setting string variable 'DetectedWindowsBuildNumber' to value '19045' [1638:2B00][2025-02-05T07:21:03]i000: Registry key not found. Key = 'Software\Microsoft\EdgeUpdate\Clients{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}' [1638:2B00][2025-02-05T07:21:03]i000: Setting numeric variable 'HasWebView2PerUser' to value 0 [1638:2B00][2025-02-05T07:21:03]i000: Setting numeric variable 'HasWebView2PerMachine' to value 1 [1638:2B00][2025-02-05T07:21:04]i102: Detected related bundle: {d0661627-9d4d-4b01-a9f1-e7e22eab222f}, type: Upgrade, scope: PerMachine, version: 0.87.1.0, operation: MajorUpgrade [1638:2B00][2025-02-05T07:21:04]i102: Detected related bundle: {7eb5eb19-d85f-4c0b-94ff-e2947d4cb6fc}, type: Upgrade, scope: PerUser, version: 0.86.0.0, operation: MajorUpgrade [1638:2B00][2025-02-05T07:21:04]i052: Condition 'HasWebView2PerMachine OR HasWebView2PerUser' evaluates to true. [1638:2B00][2025-02-05T07:21:04]i103: Detected related package: {58BC4EC6-1441-4E21-9B22-26E79483F347}, scope: PerMachine, version: 0.87.1.0, language: 0 operation: MajorUpgrade [1638:2B00][2025-02-05T07:21:04]i103: Detected related package: {58BC4EC6-1441-4E21-9B22-26E79483F347}, scope: PerMachine, version: 0.87.1.0, language: 0 operation: MajorUpgrade [1638:2B00][2025-02-05T07:21:04]i101: Detected package: TerminatePowerToys, state: Absent, cached: None [1638:2B00][2025-02-05T07:21:04]i101: Detected package: WebView2, state: Present, cached: None [1638:2B00][2025-02-05T07:21:04]i101: Detected package: PowerToysSetup_0.88.0_x64.msi, state: Absent, cached: None [1638:2B00][2025-02-05T07:21:04]i052: Condition 'MinimumVersion >= DetectedPowerToysUserVersion' evaluates to false. [1638:2B00][2025-02-05T07:21:04]e000: PowerToys is already installed on this system for current user. We recommend first uninstalling that version before installing this one. [1638:2B00][2025-02-05T07:21:04]e000: Error 0x81f40001: Bundle condition evaluated to false: MinimumVersion >= DetectedPowerToysUserVersion [1638:2B00][2025-02-05T07:21:04]i199: Detect complete, result: 0x0
When I try to uninstall PowerToys to reinstall.
Other Software
No response
We've found some similar issues:
- #31764 , similarity score: 85%
- #34153 , similarity score: 84%
- #18110 , similarity score: 84%
- #31214 , similarity score: 84%
- #16211 , similarity score: 83%
- #36638 , similarity score: 81%
If any of the above are duplicates, please consider closing this issue out and adding additional context in the original issue.
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Github suggested a similar issue which is very similar to my issue #31764. In this issue it was suggested to extract the MSI from the update package and run it to uninstall PowerToys, which seems to have worked for the reporter. I attempted to follow those instructions and extract the MSI package with the Wix tool however I receive the following error
"dark.exe : error DARK0240 : The file 'Updates' has an unexpected extension. Expected one of the following: '.msi, .msm, .msp, .mst, .exe, .pcp'. bin>
Issue Link: https://github.com/microsoft/PowerToys/issues/31764 Instructions Link: https://learn.microsoft.com/en-us/windows/powertoys/install#extracting-the-msi-from-the-bundle
Update: I managed to extract the .msi file. I ran it and was able to select "Uninstall". The uninstall process ran without error and when I run the MSI again I am only presented with the option to install. However the application does not appear to actually be uninstalled.
The application still appears in the list of Apps & Features, where it still throws an error if I attempt to uninstall it. There are still registry entries for it, and the program files still appear under "C:\Program Files\PowerToys"
@StewartRyanSony - It looks like you somehow have/had a per user install AND a machine wide install on the device, which is confusing the installer. When you uninstalled successfully, I believe it uninstalled the per user version but left the machine wide version (The one in Program Files).
Can you check %LOCALAPPDATA%\PowerToys to see if that directory exists and contains PowerToys executables?
Hi @snickler ,
Sorry for the long delay, Yes the %LOCALAPPDATA%\PowerToys directory exists and contains PowerToys executables?
hi @cinnamon-msft,
I am unable to update to v0.89, I still receive the same error.
I'm pretty sure I need to remove one of the installations, probably the machine install, but since selecting Remove from Add or remove programs and running uninstall from the .msi doesn't work I am unsure of how to properly uninstall either of the installations.