Crash at startup

[Matherone]

Microsoft PowerToys version

0.76.0

And also on: 0.76.1 0.76.2 0.77.0

Installation method

GitHub

Running as admin

Yes

Area(s) with issue?

Settings

Steps to reproduce

PowerToysReport_2023-12-13-23-19-36.zip

✔️ Expected Behavior

That Powertoys should run and work.

❌ Actual Behavior

Powertoys crashes as soon as I try to bring up the Settings window. Only the system tray icon remains. This has happened repeatedly, in the past 3 publicly released versions.

Other Software

No response

[davidegiacometti]

From the event viewer:

  <EventData>
    <Data Name='AppName'>PowerToys.Settings.exe<\Data>
    <Data Name='AppVersion'>0.76.0.0<\Data>
    <Data Name='AppTimeStamp'>65410000<\Data>
    <Data Name='ModuleName'>Microsoft.UI.Input.dll<\Data>
    <Data Name='ModuleVersion'>10.0.22624.1051<\Data>
    <Data Name='ModuleTimeStamp'>b0e6654a<\Data>
    <Data Name='ExceptionCode'>c0000602<\Data>
    <Data Name='FaultingOffset'>000000000006fd55<\Data>
    <Data Name='ProcessId'>0x49d0<\Data>
    <Data Name='ProcessCreationTime'>0x1da276a4f56c040<\Data>
    <Data Name='AppPath'>C:\Program Files\PowerToys\WinUI3Apps\PowerToys.Settings.exe<\Data>
    <Data Name='ModulePath'>C:\Program Files\PowerToys\WinUI3Apps\Microsoft.UI.Input.dll<\Data>
    <Data Name='IntegratorReportId'>15772251-3f7d-4eb7-ab6f-59bf28769628<\Data>
    <Data Name='PackageFullName'><\Data>
    <Data Name='PackageRelativeAppId'><\Data>
  <\EventData>

[Matherone]

This crash happens with 0.76.0 and 0.76.1 and 0.76.2 and with all previous builds released since October 2023 and that I tested.

Most often, the Settings window loads, is black for a few seconds and then crashes without user input.

Sometimes, the settings window is visible and navigable for a few seconds, then crashes.

(Edit: corrected version numbers)

[iankevwelsh]

Same. Can't open the settings UI. Some functions are running in the background, however, but not all. Awake is running but not mouse without borders.

I hope this helps.

PowerToysReport_2024-01-08-08-14-55.zip

[Matherone]

We just tested with Powertoys 0.77.0 and the same thing happens as reported above. The app seems to install well.

But when I try to start Powertoys, it still crashes. Sometimes when starting, the Powertoys Settings window launches, but when I try to interact with it, it crashes.

At times, I am able interact briefly with the settings window, but then it spontaneously crashes again.

Resizing or moving the Powertoys window seems to provoke a crash.

Could you please address this issue?

[Matherone]

To clarify, it does not seem like a complete crash, as the tray icon and I think some of its services continue running.

But the Settings is inaccessible, trying to launch it brings up a blank black window wich crashes.

Many other bug reports in the recent past seem to concern a similar or the same experience.

[HongJheLi]

Even in the latest release v0.78.0, the same issue persists. 😞

[crutkas]

/dup https://github.com/microsoft/PowerToys/issues/27037

[microsoft-github-policy-service[bot]]

Hi! We've identified this issue as a duplicate of another one that already exists on this Issue Tracker. This specific instance is being closed in favor of tracking the concern over on the referenced thread. Thanks for your report!