Powertoys not opening Settings from tray icon

[ggrinton]

Microsoft PowerToys version

0.67.0

Installation method

PowerToys auto-update

Running as admin

Yes

Area(s) with issue?

General, Settings

Steps to reproduce

Open the system tray area and righ-click on Powertoys icon. Select Settings

✔️ Expected Behavior

Expect settings window

❌ Actual Behavior

Wait cursor (circle) appears for about 4 seconds then disappears.

I note that the sme thing happens if I try to open Settings from (eg) Power Rename. I have closed and restartd Powertoys without any change of behaviour.

Other Software

No response

[ggrinton]

The Windows Application Error log shows the following error:

Faulting application name: PowerToys.Settings.exe, version: 0.67.0.0, time stamp: 0x638f99ee Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22 Exception code: 0xc000027b Fault offset: 0x000000000010fe32 Faulting process id: 0x2fbc Faulting application start time: 0x01d9378f4b7f8996 Faulting application path: C:\Program Files\PowerToys\Settings\PowerToys.Settings.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 36eb8cc8-18a6-4e5a-93c1-4dac5da0de6a Faulting package full name: Faulting package-relative application ID:

This is followed by an Information message:

Fault bucket 1609535128937237295, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: PowerToys.Settings.exe P2: 0.67.0.0 P3: 638f99ee P4: combase.dll P5: 10.0.19041.2311 P6: f4ecbc84 P7: 80070002 P8: 000000000001ccfa P9: P10:

[gitscosh]

I uninstalled and reinstalled and that seems to have fixed it for the time being. I know it's not a solution, really, but it's a temporary fix if you'd like to try it.

[ggrinton]

Thanks you @gitscosh . That did indeed resolve the issue. Incidentally, I had found that after the auto-update Powertoys Run was also unresponsive.

As you say, a temprary workaround, but I guess it is pointing to a problem with the auto-update installer.

[jaimecbernardo]

Guess some installer hiccups here. This might be caused by some older files not being uninstalled correctly. This is what we usuall recommend: 1 - Uninstall PowerToys. 2 - See if the PowerToys install directory (default: C:\Program Files\PowerToys) is still there. If it is, delete it manually. 3 - Install PowerToys.

Would be interesting to check which files might've been causing this, but right now there wont' be a bug report that might provide an hint.

[crutkas]

does .67.1 resolve the issues?

/needinfo

[ggrinton]

The problem has not recurred with later updates. Happy to have this closed.