MRTK never finishes on "Refreshing catalog"

[darksnakezero]

Describe the bug

When starting MRTK v1.0.2109.0 Preview, the start button is greyed out and the status "Refreshing catalog..." never changes.

To reproduce

Steps to reproduce the behavior: 1 )Download the MRTK v1.0.2109.0 Preview 2) Unpack to Desktop\MRTK 3) Start the MRTK v1.0.2109.0 Preview via double-click 4) Wait for it to load.

Expected behavior

After a while, the start button should be clickable and the MRTK is usable.

Screenshots

Your setup (please complete the following information)

• MRTK v1.0.2109.0 Preview
• Windows 10 Home 19043.1288 (running in an oracle VM virtualBox)

I did install the windows SDK. I did install the .Net 5.0 SKD which includes the runtime. Internet connection is working, as I submit my bugreport from inside the VM.

Target platform (please complete the following information)

• HoloLens 2/not applicable

Additional context

I had the same problem running MRTK without a VM and on another internet connection.

I did try deleting C:\Users[USERNAME]\AppData\Local\MixedRealityFeatureTool to no effect.

Content of C:\Users[USERNAME]\AppData\Local\MixedRealityFeatureTool\MixedRealityFeatureTool.txt:

Mixed Reality Feature Tool 1.0.2109.0 [03.11.2021 09:55:31] Refreshing the Primary catalog. [03.11.2021 09:55:31] Reading Primary feed [03.11.2021 09:55:34] Refreshing the Primary catalog. [03.11.2021 09:55:34] Reading Primary feed [03.11.2021 09:55:34] Reading version information for com.microsoft.altspacevr_uploader [03.11.2021 09:55:34] Reading additional information for com.microsoft.altspacevr_uploader

[david-c-kline]

Thank you for the report. I will attempt a local repro!

[stale[bot]]

This issue has been marked as stale by an automated process because it has not had any recent activity. It will be automatically closed in 30 days if no further activity occurs. If this is still an issue please add a new comment with more recent details and repro steps.

[bruce-vermeer]

bump, experience same issue on v1.0.2206.1 with Win10 running on Parallel VM

[keveleigh]

bump, experience same issue on v1.0.2206.1 with Win10 running on Parallel VM

Could you provide your log from AppData please? Would help with the investigation!

[bruce-vermeer]

bump, experience same issue on v1.0.2206.1 with Win10 running on Parallel VM

Could you provide your log from AppData please? Would help with the investigation! MixedRealityFeatureTool.log

Not sure if this is what you are looking for, but here is the content from MixedRealityFeatureTool.txt under AppData

Mixed Reality Feature Tool 1.0.2206.1 [6/10/2022 9:38:57 AM] Refreshing the Primary catalog. [6/10/2022 9:38:57 AM] Reading Primary feed [6/10/2022 9:38:57 AM] Refreshing the Primary catalog. [6/10/2022 9:38:57 AM] Reading Primary feed [6/10/2022 9:38:57 AM] Reading version information for com.microsoft.altspacevr_uploader [6/10/2022 9:38:58 AM] Reading additional information for com.microsoft.altspacevr_uploader [6/10/2022 9:38:58 AM] Reading version information for com.microsoft.azure.object-anchors.runtime [6/10/2022 9:38:58 AM] Reading version information for com.microsoft.altspacevr_uploader [6/10/2022 9:38:58 AM] Reading additional information for com.microsoft.azure.object-anchors.runtime [6/10/2022 9:38:58 AM] Reading additional information for com.microsoft.altspacevr_uploader [6/10/2022 9:42:12 AM] Exiting (title bar)

[hiokiykhr]

This problem occurred in my environment, but I was able to solve it, so I will write it as an example.

• Environment where the problem is reproduced

• Microsoft Azure VM (VM Size=Standard D2s v3)

  • 2vCPUs, 8GiB Memory
  • Windows 10 Professional 21H2
  • The CPU usage reached 100%, and even in the logs it seemed that the process was stopped in the middle.

• Environment where the problem was not reproduced

• Microsoft Azure VM (VM Size=Standard D4s v3)

  • 4vCPUs, 16GiB Memory
  • Windows 10 Professional 21H2
  • The CPU usage rate reached 100% momentarily, but the catalog refresh process was completed successfully.

[stevenlinton-home]

I also have this issue with 1.0.2209.0 Preview

[studyzx]

I also have this issue with 1.0.2209.0 Preview. T_T Be greatful for any help!

[Anahid-Mayo]

Having the same issue with v1.0.2206.1

[IssueSyncBot]

We appreciate your feedback and thank you for reporting this issue.

Microsoft Mixed Reality Toolkit version 2 (MRTK2) is currently in limited support. This means that Microsoft is only fixing high priority security issues. Unfortunately, this issue does not meet the necessary priority and will be closed. If you strongly feel that this issue deserves more attention, please open a new issue and explain why it is important.

Microsoft recommends that all new HoloLens 2 Unity applications use MRTK3 instead of MRTK2.

Please note that MRTK3 was released in August 2023. It features an all new architecture for developing rich mixed reality experiences and has a minimum requirement of Unity 2021.3 LTS. For more information about MRTK3, please visithttps://www.mixedrealitytoolkit.org.

Thank you for your continued support of the Mixed Reality Toolkit!

[rhematt]

We appreciate your feedback and thank you for reporting this issue.

Microsoft Mixed Reality Toolkit version 2 (MRTK2) is currently in limited support. This means that Microsoft is only fixing high priority security issues. Unfortunately, this issue does not meet the necessary priority and will be closed. If you strongly feel that this issue deserves more attention, please open a new issue and explain why it is important.

Microsoft recommends that all new HoloLens 2 Unity applications use MRTK3 instead of MRTK2.

Please note that MRTK3 was released in August 2023. It features an all new architecture for developing rich mixed reality experiences and has a minimum requirement of Unity 2021.3 LTS. For more information about MRTK3, please visithttps://www.mixedrealitytoolkit.org.

Thank you for your continued support of the Mixed Reality Toolkit!

All the Microsoft Learning still reference the old MRTK2. It might be worthwhile having this updated.