[FeatureReq - Partner Center] Ability to report spam/abuse in reviews

[cyyynthia]

Is your feature request related to a problem? Please describe. There do not seem to be a way for extension developers to report spam and abusive reviews from the Partner Center's "Review" screen. As of now, the only way to report abuse is to go on the Addons website and find the abusive comments there to submit a report.

Describe the solution you'd like A way for extension developers to submit abuse reports from within the Partner Center. Simply bringing the "Report as spam or abuse" link from the store page would suffice.

Describe alternatives you've considered Reporting from the store page; this is a bit impractical as the search feature is missing, and some reviews simply aren't showing up (at least for me) which makes reporting them impossible.

Additional context N/A

[varaduMSFT]

Closed duplicate issue opened by MSFT team on behalf of @cyyynthia https://github.com/microsoft/MicrosoftEdge-Extensions/issues/38

[st333v]

being able to reply to reviews would be very useful too, the other browser extension direectories allow this (Opera, and Chrome)

[nagachaitanyalokam]

Noted @st333v. Our team is looking into this.

[varaduMSFT]

being able to reply to reviews would be very useful too, the other browser extension direectories allow this (Opera, and Chrome)

@st333v - you can reply to reviews today in the Edge Addons store. Check out https://github.com/microsoft/MicrosoftEdge-Extensions/discussions/18

[varaduMSFT]

Hi @cyyynthia - as you mentioned, there is a way today to report abuse on user reviews from the extension product details page. We are exploring how we can enable you to find the relevant review in the extension product details page. But at the moment, we are not able to provide this from within Partner Center due to the way (org process) we handle any such reports internally.

[sandeepchads]

Thank you for the feedback. This feature request is completed. As a developer, you can reply to reviews and also flag them as Report Abuse. Closing this feedback item.

[avi12]

I can't flag reviews

[ManikanthMSFT]

Hi @avi12, could you please elaborate on your concern a bit more (like which function you are referring to) so that we can investigate and assist you better?

Thank you.

[avi12]

This issue mentions the inability to report reviews, and I reported a few days ago that I can't report reviews

[ManikanthMSFT]

@avi12, could you try the steps to report reviews on our Edge extensions:

1. Access the Reviews Page: Navigate to your Partner Center account. Select the extension you want to manage, and then go to the Extension overview > Reviews section. Alternatively, you can click the star rating of an extension on the Overview page to access the Reviews page.

2. View and Respond to Reviews: On the Reviews page, you can view the extension's average rating, the total number of ratings received, and the list of all reviews. You can also reply to user reviews directly from this page. To respond to a review, select the review you want to reply to and click the Reply link. Your response will appear on the Microsoft Edge Add-ons product page within 15 to 20 minutes.

3. Report Abusive Reviews: If you encounter an abusive review, you can report it from within the review section of the item listing page.

Please let me know if you need any further assistance.

[avi12]

@ManikanthMSFT Are you sure that by replying to a spam review, the dashboard will pop a Report Abuse button?

[ManikanthMSFT]

@avi12, to clarify, replying to a review does not automatically trigger a "Report Abuse" button. However, you can report abusive reviews directly from the review section of the item listing page.

[avi12]

I see I'd appreciate it if you could raise the non-existent Report Abuse button to the dashboard development team

[ManikanthMSFT]

thank you for bringing this to our attention. I understand that you are unable to find the "Report Abuse" button on the dashboard. I will escalate this issue with our development team to ensure it is addressed promptly.

We appreciate your patience and understanding.

[ManikanthMSFT]

Hi @avi12, could you please provide the details of the extension for which you are experiencing the issue? We attempted to reproduce the problem but were able to find the “Report Abuse” option without any issues.

Thank you for your assistance.

[avi12]

It's https://microsoftedge.microsoft.com/addons/detail/auto-hd-for-youtube/ggnepcoiimddpmjaoejhdfppjbcnfaom The review is by user "少爷" in simplified Chinese

[ManikanthMSFT]

Hi @avi12, I apologize for the earlier miscommunication. I initially thought you were referring to the Edge Store feedback section. However, I now understand that you are reporting an issue with the “Report Abuse” option in the Partner Center.

Thank you for bringing this to our attention. We are looking into the matter and will get back to you with a resolution as soon as possible.

[avi12]

I mean, last month i literally posted a screenshot of the dashboard

[ManikanthMSFT]

@avi12, sorry I have missed that. However, now we have forwarded this to our team for review of the feature and once we get an update we will write back to you.

[ManikanthMSFT]

Hi @avi12, we wanted to inform you that the feature you inquired about is currently on our backlog. We will update you once we have an update on this feature.

We appreciate your understanding and patience.