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Published 20 hours ago • verified publisher icon microsoft

[Bug - Partner Center] Cannot update company information on Firefox

Open chrmod opened this issue 9 months ago • 6 comments

Describe the bug With Mozilla Firefox, UI to update company information is not shown and there is no error message indicating the problem.

To Reproduce Steps to reproduce the behavior:

  1. Go to Account settings
  2. Go to Legal info
  3. Click on 'Contact info'

Expected behavior Contact info should be shown, with an option to edit it.

Screenshots

Image

Desktop (please complete the following information):

  • OS: MacOS
  • Browser Firefox
  • Version 135

Additional context This prevented us to update company details to meet the EU compliance.

chrmod avatar Feb 26 '25 12:02 chrmod

Been dealing with the same issue, see: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/229#issuecomment-2634214497

@ManikanthMSFT did you find the time to look into this issue? Considering the many developers being required to update their company information due to the EU compliance.

carlosjeurissen avatar Feb 26 '25 13:02 carlosjeurissen

Hi @carlosjeurissen, @chrmod, thank you for reaching out to us.

We kindly request your assistance in providing a screen recording of the issue you are experiencing. This will help us verify the problem and offer the appropriate support.

Additionally, we would like to inform you that we attempted to reproduce the issue on our end and were able to edit the contact information section without any problems.

Thank you for your cooperation and understanding. Please let us know if you need any further assistance.

ManikanthMSFT avatar Feb 26 '25 14:02 ManikanthMSFT

@ManikanthMSFT Thanks for getting back to us this fast and for attempting to reproduce the issue! While reproducing, did you use the Mozilla Firefox web browser?

Attached is a video showcasing the issue. In the video the "contact info" arrow is clicked but nothing happens. When inspecting the dom it seems the content of the accordion is present but simply does not toggle in Mozilla Firefox.

https://github.com/user-attachments/assets/0b00c0d9-4876-4965-85b9-f2c2ca144ef7

carlosjeurissen avatar Feb 26 '25 14:02 carlosjeurissen

Hi @carlosjeurissen, thank you for providing us with the screen recording. We will forward this to our team and will let you know as soon as we have an update.

ManikanthMSFT avatar Feb 27 '25 10:02 ManikanthMSFT

@ManikanthMSFT considering you closed the issue, has the issues related to Mozilla Firefox been resolved?

carlosjeurissen avatar Mar 27 '25 12:03 carlosjeurissen

Hi @carlosjeurissen, we apologize for the confusion. The issue was closed by mistake. We are still awaiting an update on this matter. Once we receive any information, we will promptly inform you.

Thank you for your patience.

ManikanthMSFT avatar Mar 28 '25 04:03 ManikanthMSFT