microsoft
[Bug - Partner Center] Duplicate extension logos
In 43 languages, the partner dashboard somehow records duplicate extension logos preventing me from pushing an update. See screenshot.
Store ID: 0RDCKG9RW3V2 CRX ID: jjdlcdijobjclpmdhphkfmfflmlhhhgf Product ID: aa2b7111-9845-402a-82f4-8aecead78245
Hi @carlosjeurissen, could you please elaborate on your concern a bit so that we can assist you further.
@ManikanthMSFT The concern is that the fact the Partner center duplicated some of the assets. In this case the logo. This prevents me from publishing a new version. As an extension developer, it is not even possible to upload multiple versions of the logo to begin with.
@ManikanthMSFT Is there anything else you need from me? Can this be looked into as it blocks the publishing of a new version of the extension.
Hi @carlosjeurissen, we are currently looking into this. Once we get an update we will write back to you.
Hi @carlosjeurissen, I wanted to follow up on the issue you reported with the developer's package. Our team has attempted to reproduce the issue, but unfortunately, we have not been able to do so. To ensure we fully understand the problem and address it effectively, could you please provide us with more details?
Specifically, it would be helpful if you could share:
- The exact steps you followed that led to the issue.
- Any error messages or logs that were generated.
- The environment and configuration details where the issue occurred.
Your assistance in providing this information will help us resolve the issue more efficiently. We appreciate your cooperation and look forward to your response.
Also, could you please elaborate on the following statement? "As an extension developer, it is not even possible to upload multiple versions of the logo to begin with."
Thank you for your understanding and support.
@ManikanthMSFT my assumption being this issue is the result of the "duplicate assets" feature for other locales. As like many issues in this repository it comes down to the less ideal way the Partner Center deals with different languages.
Hi @carlosjeurissen, could you please confirm the frequency of the error you are experiencing? Additionally, we would like to know if you are currently facing this issue or if it has been resolved.
To better assist you, could you provide a brief explanation of the issue you are encountering in a single message?
We appreciate your cooperation and look forward to resolving this matter promptly.
@ManikanthMSFT As mentioned in the issue the Black Menu for Google extension currently faces this issue. So this is not fixed. Having duplicate icons prevents publishing the extension and blocks my updates from getting through.
So no, this is not resolved yet.
@ManikanthMSFT Do you have any projections on when you expect the issue to be resolved? Users of the extension on Microsoft Edge are now without updates since the end of 2024.
Hey @carlosjeurissen, could you help us with the screen recording of the issue so that I can forward this to our engineering team for through investigation.
@ManikanthMSFT Thanks for forwarding this. See attachment for a screen recording.
https://github.com/user-attachments/assets/40715842-c06e-463a-bf23-772ddb5d4174
Hi @carlosjeurissen, thank you for providing the video recording. We have forwarded it to our team for further investigation. Once we have an update, we will get back to you.
@ManikanthMSFT Considering it has been 2 months after the initial response. Do you have any estimate as to when the team will get back to this? Extension users are without updates for 2 months now.
Hi @carlosjeurissen, thank you for your patience and understanding regarding the issue with the extension. We understand that it has been two months since our initial response, and we sincerely apologize for the delay.
Our team is actively investigating the issue to ensure a thorough resolution. While we do not have a specific timeline for when the team will get back to you, please rest assured that we are prioritizing this matter. As soon as we have an update, we will promptly inform the developer and provide you with the latest information.
We appreciate your continued patience and support. If you have any further questions or concerns, please contact us.
Hi @carlosjeurissen, thank you for your patience with the issue with the partner dashboard duplicating logos, which is preventing you from publishing updates. We understand how important it is to resolve this promptly.
Our engineering team has investigated the problem and found that it occurs when a package contains around 40-45 locales, and logos are duplicated from multiple tabs simultaneously for all locales.
To mitigate this issue, we recommend the following steps:
- Delete one of the duplicated logos.
- Proceed with the submission.
We believe this will resolve the issue at your end. If you encounter any further problems or need additional assistance, please do not hesitate to contact us.
Thank you for your patience and cooperation.
@ManikanthMSFT thanks for investigating!
We have since been working on removing the duplicate logos from all the locales and noticed a new issue. Sometimes when saving a specific listing in a specific locale A, returning to the locale list and editing another locale B will open the edit listing for the original locale A instead of locale B.
Only a hard refresh would let you escape this sticky locale A.
https://github.com/microsoft/MicrosoftEdge-Extensions/issues/293 would also resolve the above issue.
Hi @carlosjeurissen
Thank you for your feature suggestion in https://github.com/microsoft/MicrosoftEdge-Extensions/issues/293.
Our engineering team is currently reviewing this request and considering it for inclusion in a future update. Once I receive any updates from the internal team, I’ll be sure to share them directly in the same issue thread.
For now, I’ve shared the details of the new issue you’re experiencing—where editing one locale causes the next edit to open the wrong locale—with our internal team to assist with the resolution. I’ll keep you updated here as soon as I receive any information from their investigation.
Hi @carlosjeurissen
To help us better understand and resolve the locale editing issue you're experiencing, it would be extremely helpful if you could share a video demonstrating the exact steps you took to reproduce the problem. This will allow us to pass it along to the internal team for a more effective investigation and resolution. Please upload the video here whenever you're ready.
@rahul-bauri Thanks for your reply! I do not know how to reproduce this specific issue. What I do know is that the Partner Center should never be in a state which has equal duplicate icons and should automatically resolve this kind of scenario.
@carlosjeurissen Our team is already working on this issue and will provide an update once it has been resolved.
@carlosjeurissen our engineering team has resolved the bug related to Duplicate extension logos.
@Rahul-Bauri amazing! Thanks for resolving the issue and letting us know!