microsoft
[Bug - Partner Center] No email is sent when the review is complete.
Describe the bug
I submitted an extension "Todoist Counter" on August 8 and it passed the review and was published. https://microsoftedge.microsoft.com/addons/detail/todoist-counter/noollgeiohcoffnlcleecjmgekmjhghd However, it appears that no notification email was sent to me when the review was completed.
To Reproduce
- Submit an extension
Expected behavior
- I will receive an email when the review is complete.
Screenshots
If applicable, add screenshots to help explain your problem.
Desktop (please complete the following information):
- OS: Mac OS (Sonoma 14.5)
- Browser Chrome
- Version 127.0.6533.100 (Official Build) (arm64)
Additional context
Hey @Cside, thank you for reaching out.
To ensure you receive the necessary email notifications, please follow these steps:
- Go to Partner Center.
- Click on the Settings icon in the right corner.
- Select “Email notification preferences.”
From there, you can check if the required email notifications are turned on.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Hi,
My email notifications appear to be enabled. Why wasn't an email sent when my extension "Todoist Counter" 's review was completed?
https://partner.microsoft.com/dashboard/v2/action-center/mypreferences
[image: image.png] [image: image.png]
2024年8月16日(金) 19:42 ManikanthMSFT @.***>:
Hey @Cside https://github.com/Cside, thank you for reaching out.
To ensure you receive the necessary email notifications, please follow these steps:
- Go to Partner Center.
- Click on the Settings icon in the right corner.
- Select “Email notification preferences.”
From there, you can check if the required email notifications are turned on.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
— Reply to this email directly, view it on GitHub https://github.com/microsoft/MicrosoftEdge-Extensions/issues/181#issuecomment-2293272837, or unsubscribe https://github.com/notifications/unsubscribe-auth/AACNA5V33J264LX3ZZPD7UDZRXJPVAVCNFSM6AAAAABMRHPM72VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJTGI3TEOBTG4 . You are receiving this because you were mentioned.Message ID: @.***>
Hey @Cside, thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you’re experiencing.
We have noted your query and forwarded it to our team for further verification. Rest assured, we are working diligently to resolve this issue as quickly as possible. Once we have an update, we will write back to you immediately.
We appreciate your patience and understanding in the meantime.
Certainly.
2024年8月20日(火) 22:03 ManikanthMSFT @.***>:
Hey @Cside https://github.com/Cside, thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you’re experiencing.
We have noted your query and forwarded it to our team for further verification. Rest assured, we are working diligently to resolve this issue as quickly as possible. Once we have an update, we will write back to you immediately.
We appreciate your patience and understanding in the meantime.
— Reply to this email directly, view it on GitHub https://github.com/microsoft/MicrosoftEdge-Extensions/issues/181#issuecomment-2298809660, or unsubscribe https://github.com/notifications/unsubscribe-auth/AACNA5RKTERNCS44VYEEN6LZSM5A7AVCNFSM6AAAAABMRHPM72VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJYHAYDSNRWGA . You are receiving this because you were mentioned.Message ID: @.***>
I have the same problem.
The review notification emails have stopped working for several months, and the last email I received was dated 2024-02-02.
Same for me, and looking at the emails, last time I've received "Your ms-edge-addon Group Speed Dial has passed certification" email was 8.8.2023, so it's been broken for about a year now.
Hi there, we wanted to let you know that we are still in the process of investigating the issue. We have not received any updates yet, but rest assured, we are closely monitoring the situation. As soon as we have more information, we will get back to you immediately.
Same issue for us, all the notification settings are enabled but no review result emails. The last email I received is from mid-January 2024 if that helps.
Same issue of course, as this is broken for everyone I assume. It seems like Microsoft is not committed to supporting their extension store, but sadly with Kiwi Browser leaving the market and Edge becoming the main viable option for running extensions on Android I'm back to trying to make the Edge Store a first class support option for my customers. However the state of the Edge extension store is abysmal.
@ManikanthMSFT I dare you to give a real response about what Microsoft devs are doing about issues like this. Empty wording like "monitoring the situation" and "rest assured" are an embarrassment.
Hi @Cside @muzuiget @Juraj-Masiar @ArthurMelin @SagaciousLittle @mayfield
I am Rahul from the Microsoft Edge Extensions Developer Support team.
Apologies for the delayed response. I’ve followed up with the engineering team and reminded them to prioritize this bug, as it’s affecting many developers. I’ll share any updates here as soon as I receive more information from the internal team.
Thank you for your patience and understanding.
Hi @Cside @muzuiget @Juraj-Masiar @ArthurMelin @SagaciousLittle @mayfield
I’d like to inform you that our internal team has confirmed the issue has now been resolved on their end. Emails are being successfully sent following the completion of the review process. Could you please confirm whether the issue is resolved on your side as well? If anyone is still experiencing the problem, kindly let me know. Thank you!