No access to our own store item

[marvinocean]

Dear Developer Support of Microsoft Edge Extensions,

I am the managing director of the OceanHero GmbH which is the owner of oceanhero.today and also the oceanhero extension (https://microsoftedge.microsoft.com/addons/detail/oceanhero-save-our-ocean/ffilhkdaaipeaedlcappdbldhnpddjjn

Unfortunately, we don't have access anymore to the extension. I tried logging in with my normal Microsoft account ([email protected]) but the extension is not shown in the partner portal (https://partner.microsoft.com/dashboard/v2/home).

Could you help us to identify the right user account and potentially assign the item to my existing microsoft account ([email protected])?

We would like to publish an update.

Best, Marvin

[ManikanthMSFT]

Hi @marvinocean, could you please send us an email here along with your Extension Name and Store ID? This information will help us assist you further.

[Rahul-Bauri]

Hi @marvinocean

I am Rahul from the Microsoft Edge Extensions Developer Support team.

Apologies for the delayed response. Could you please check and confirm whether you now have access to your extension? If not, kindly let me know so I can escalate the issue to the appropriate team for further investigation and resolution. Thank you for your patience.

[Rahul-Bauri]

Hi @marvinocean

Closing this issue for now as we haven’t received any response from you. If you encounter the problem again in the future, please feel free to raise a new bug so we can assist you further with the resolution.