FPB Event error - DynamicsOmnichannelBot

[Naveen-Reddy237]

Github issues for [https://github.com/microsoft/BotBuilder-Samples/tree/main/experimental/handoff-library/csharp_dotnetcore/samples/DynamicsOmnichannelBot]

Hi All,

i have integrated an azure bot with omnichannel and i have created Workstreams and Queues and When i Start the Bot iam getting json details along with Welcome Message and FPB Event

Please help me in this .Thanks in advance

[haollige]

it looks like the bot is printing out the entire activity it receives from omnichannel when the add participant event happens. Have you tested this bot without hooking it to Omnichannel and do you see the same issues? Was this bot authored through the bot framework composer? What does the topic look like that is throwing this error?

[Naveen-Reddy237]

Thanks haollige. Yes I have tested the bot without hooking to Omnichannel but in Bot Framework Emulator and web chat I'm not getting that issue.

[munozemilio]

@haollige is this something you can take a look at?

[carlosscastro]

@haollige Any updates on this issue? Are you blocked? Thanks

[msomanathan]

@haollige, Could you please provide an update on this issue? Thanks!

[haollige]

Hi sorry, this is not being tracked in our team dashboards for tasks and bugs because we don't own this repository. Sorry for the delay in my responses.

What I think is happening is this bot does not handle activities correctly. For example, we have message activities that are posted to the thread that the bot should respond to, then there are other activities that could be for things such as voice pitch/speed for if the conversation is a voice call or something like activity for an adaptive card. This bot is taking those extra activities as a message activity and tries to find a related topic when in fact these are not messages.

Omnichannel maintains a nuget package that has middleware to interact with omnichannel. I think perhaps this sample needs to be updated to use this middleware. I will sync with byob team on this.

this is the Nuget: https://www.nuget.org/packages/Microsoft.Xrm.Omnichannel.BotSDK

[haollige]

We are working on testing these pull request changes. https://github.com/microsoft/BotBuilder-Samples/pull/3572

[johnataylor]

@haollige any update on your testing?