microsoft
Unable to open Azure storage explorer after Device Restarts
Storage Explorer Version
1.40.2
Regression From
No response
Architecture
x64
Storage Explorer Build Number
1.40.2
Platform
All
OS Version
No response
Bug Description
-
Unable to Open Azure Storage Explorer After Device Restart: - After restarting my device today, I was unable to open Azure Storage Explorer. It was working fine until yesterday, but now it fails to launch.
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Data Not Wiped After Reinstalling Azure Storage Explorer: - To resolve the issue, I uninstalled and reinstalled Azure Storage Explorer. However, even after the reinstall, my login credentials (associated with my work account) and data were still present. I'm unsure why the data wasn't wiped during the reinstallation process.
Resource Types
No response
Authentication Method
Sign in
Connection Type
None
Steps to Reproduce
- I observed that this issue reproduces by using the uninstall and reinstall...
Actual Experience
- Unable to Open Azure Storage Explorer After Device Restart -Actual Result: Azure Storage Explorer fails to launch after restarting the device, despite working fine previously. -Actual Result: After reinstalling, my login credentials (associated with my work account) and data were still present, and weren't wiped during the reinstallation process.
Expected Experience
- Unable to Open Azure Storage Explorer After Device Restart -Expected Result: Azure Storage Explorer should open without issues after a device restart.
-
-Expected Result: After uninstalling and reinstalling, all data and login credentials should be wiped, and the app should start fresh.
Additional Context
No response
@Chait-Ch Does anything actually happen during launch, such as a window opening briefly, or a message box? Can you share your app logs?
Are you on Windows? If so, check the %APPDATA%\StorageExplorer folder. If the folder exists, try deleting it then launch again. If you are still unable to launch, please share your app logs.
The uninstallation process does not delete data from your home directory. Most app uninstallers don't touch your home directory for the same reason.
