Unable to retrieve child resources

[jrolain]

Storage Explorer Version

1.40.0

Regression From

1.39.1

Architecture

x64

Storage Explorer Build Number

20250925.27

Platform

Windows

OS Version

Windows 11

Bug Description

Attempting to browse storage with Azure Storage Explorer using SAS token to connect and receiving the following error:

Unable to retrieve child resources

ProducerError:{ "name": "Node Fetch Error", "message": "{"name":"Node Fetch Error","cause":{},"code":"ENOTFOUND","errno":-3008}" }

Resource Types

Blobs

Authentication Method

Shared access signature (SAS)

Connection Type

None

Steps to Reproduce

1. Launch Storage Explorer
2. Select Attach to a resource
3. Select Storage Account or Service
4. Select Shared access signature URL (SAS)
5. Type (or paste) in Service URL
6. Once storage is connected attempt to view Blob containers

Actual Experience

Error received:

Unable to retrieve child resources

ProducerError:{ "name": "Node Fetch Error", "message": "{"\name":"Node Fetch Error","cause":{},"code":"ENOTFOUND","errno":-3008}" }

Expected Experience

Able to browse/view Blob containers and contents.

Additional Context

No response

[dradjou]

I have a similar issue with many ressources that worked previously.

[SumukhaHatwar]

I’m also experiencing this issue. My setup involves a Virtual Machine hosted in one Azure tenant and a Storage Account in a different tenant. I’m trying to access the file shares from the Storage Account using Microsoft Azure Storage Explorer from my VM.

However, I’m encountering the following error:

Unable to retrieve child resources

ProducerError: { "name": "Node Fetch Error", "message": "read ECONNRESET", "stack": "Error: read ECONNRESET at TLSWrap.onStreamRead (node:internal/stream_base_commons:216:20)", "cause": {}, "code": "ECONNRESET", "errno": -4077 }

Could you please advise if there are any network, firewall, or tenant configuration requirements that need to be in place for cross-tenant access to Azure File Shares via Storage Explorer?

[jinglouMSFT]

@jrolain @dradjou Could you self-diagnose by following these suggested steps in the troubleshooting guide and let us know your findings? Thanks.

[jinglouMSFT]

@SumukhaHatwar Yours is a different cause. It's probably better to open a new issue so it's not getting buried in this issue. From the error message it seemed you had some issues with SSL/TLS. Take a look at this section in the troubleshooting guide and let us know your findings. Thanks.

[jrolain]

@jinglouMSFT - self-diagnosed and all settings are correct. This worked before I updated Storage Explorer ~2 days ago

[jamesfdavis]

Selecting File Shares under a Storage Account generates the following error:

Build 1.40.2 (110) AzCopy Version: 10.30.1

Unable to retrieve child resources

ProducerError:{
  "name": "Electron Net Error",
  "message": "net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH",
  "stack": "Error: net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH\n    at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:2:124413)\n    at SimpleURLLoaderWrapper.emit (node:events:519:28)",
  "cause": {}
}

[jrolain]

Any updates on this issue? I installed version 1.40.2 and had the same issue. Then I uninstalled and went back to 1.39.1...still have the same issue and error. Nothing changed with any of the other variables (SAS, Storage, etc.).

[jamesfdavis]

Any updates on this issue? I installed version 1.40.2 and had the same issue. Then I uninstalled and went back to 1.39.1...still have the same issue and error. Nothing changed with any of the other variables (SAS, Storage, etc.).

We determined this was related to a security block in place on the MSFT ENDPOINTS.

I'd check your underlying connectivity.