Authentication Error

[q2globaladmin]

Storage Explorer Version

1.33.0

Regression From

No response

Architecture

x64

Storage Explorer Build Number

1.33.0

Platform

Windows

OS Version

No response

Bug Description

This request is not authorized to perform this operation.

This storage account's 'Firewalls & virtual networks' settings may be blocking access to storage services. Try adding your client IP address to the firewall exceptions, or by allowing access from 'all networks' instead of 'selected networks'. To learn more about Azure Storage firewalls and virtual networks, visit http://go.microsoft.com/fwlink/?LinkId=845443.

Error Details: { "name": "RestError", "code": "AccountIsDisabled", "statusCode": 403, "request": { "streamResponseStatusCodes": {}, "url": "https://qqiphstore.blob.core.windows.net/?comp=list&include=metadata", "method": "GET", "headers": { "_headersMap": { "x-ms-version": { "name": "x-ms-version", "value": "2023-01-03" }, "accept": { "name": "Accept", "value": "application/xml" }, "user-agent": { "name": "User-Agent", "value": "Microsoft Azure Storage Explorer/1.33.0 (win32) azsdk-js-storageblob/12.15.0 (NODE-VERSION v18.18.2; Windows_NT 10.0.19045)" }, "x-ms-client-request-id": { "name": "x-ms-client-request-id", "value": "663a782d-0796-48c0-8098-4087076e3bb8" }, "authorization": { "name": "authorization", "value": "Bearer JSON Web Token Redacted" } } }, "withCredentials": false, "timeout": 0, "keepAlive": true, "decompressResponse": false, "requestId": "663a782d-0796-48c0-8098-4087076e3bb8" }, "response": { "request": { "streamResponseStatusCodes": {}, "url": "https://qqiphstore.blob.core.windows.net/?comp=list&include=metadata", "method": "GET", "headers": { "_headersMap": { "x-ms-version": { "name": "x-ms-version", "value": "2023-01-03" }, "accept": { "name": "Accept", "value": "application/xml" }, "user-agent": { "name": "User-Agent", "value": "Microsoft Azure Storage Explorer/1.33.0 (win32) azsdk-js-storageblob/12.15.0 (NODE-VERSION v18.18.2; Windows_NT 10.0.19045)" }, "x-ms-client-request-id": { "name": "x-ms-client-request-id", "value": "663a782d-0796-48c0-8098-4087076e3bb8" }, "authorization": { "name": "authorization", "value": "Bearer JSON Web Token Redacted" } } }, "withCredentials": false, "timeout": 0, "keepAlive": true, "decompressResponse": false, "requestId": "663a782d-0796-48c0-8098-4087076e3bb8" }, "status": 403, "headers": { "_headersMap": { "content-length": { "name": "content-length", "value": "220" }, "content-type": { "name": "content-type", "value": "application/xml" }, "date": { "name": "date", "value": "Thu, 15 May 2025 06:13:03 GMT" }, "server": { "name": "server", "value": "Microsoft-HTTPAPI/2.0" }, "x-ms-error-code": { "name": "x-ms-error-code", "value": "AccountIsDisabled" }, "x-ms-request-id": { "name": "x-ms-request-id", "value": "c944485b-601e-0016-3e60-c5f602000000" } } }, "bodyAsText": "<Error><Code>AccountIsDisabled</Code><Message>The specified account is disabled.\nRequestId:c944485b-601e-0016-3e60-c5f602000000\nTime:2025-05-15T06:13:04.0994191Z</Message></Error>", "parsedBody": { "message": "The specified account is disabled.\nRequestId:c944485b-601e-0016-3e60-c5f602000000\nTime:2025-05-15T06:13:04.0994191Z", "code": "AccountIsDisabled" }, "parsedHeaders": { "errorCode": "AccountIsDisabled", "content-length": "220", "content-type": "application/xml", "date": "Thu, 15 May 2025 06:13:03 GMT", "server": "Microsoft-HTTPAPI/2.0", "x-ms-request-id": "c944485b-601e-0016-3e60-c5f602000000" } }, "details": { "errorCode": "AccountIsDisabled", "content-length": "220", "content-type": "application/xml", "date": "Thu, 15 May 2025 06:13:03 GMT", "server": "Microsoft-HTTPAPI/2.0", "x-ms-request-id": "c944485b-601e-0016-3e60-c5f602000000", "message": "The specified account is disabled.\nRequestId:c944485b-601e-0016-3e60-c5f602000000\nTime:2025-05-15T06:13:04.0994191Z", "code": "AccountIsDisabled" } }

Steps to Reproduce

1. Launch Storage Explorer
2. Expand a blob container node

Actual Experience

I get authentication error

Expected Experience

No response

Additional Context

No response

[craxal]

@q2globaladmin

• Please update Storage Explorer to the latest version.
• The error code says "AccountIsDisabled". Please check with your adminstrator to make sure your user account and the storage account are still accessible and that you have the proper permissions.
• If the user account and storage account are still active, try signing out and signing back in with Storage Explorer.

[craxal]

Closing due to inactivity. If this still an issue, please reply with answers to the above questions, and we can revisit.